Yadira Castro
Palmview,TX
Summary
Dynamic case manager with a proven track record at Tropical Texas Behavioral Health, skilled in client advocacy and crisis intervention. Expert in developing personalized care plans and ensuring compliance with HIPAA regulations. Known for problem-solving and fostering positive client relationships, enhancing service delivery and client satisfaction.
Overview
11
11
years of professional experience
Work History
Case Manager
Tropical Texas Behavioral Health
Edinburg, TX
05.2023 - Current
- Coordinated client assessments to develop personalized care plans.
- Facilitated communication between clients and healthcare providers to ensure comprehensive service delivery.
- Monitored client progress and adjusted treatment plans based on evolving needs.
- Implemented case management best practices to enhance service effectiveness and compliance.
- Advocated for clients' needs in various settings, ensuring access to essential services and support resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Trained new case managers.
Customer Service Cashier
Ree Inc
La Feria, TX
08.2014 - 08.2023
- Resolved customer inquiries and complaints to ensure satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies to enhance checkout efficiency and reduce wait times.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
Social Work Intern
Donna ISD
Donna, TX
01.2023 - 05.2023
- Conducted assessments to identify client needs and develop tailored intervention plans.
- Collaborated with multidisciplinary teams to coordinate services for at-risk youth and families.
- Facilitated support groups, enhancing communication and coping skills among participants.
- Documented case notes and progress reports, ensuring compliance with organizational standards.
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients to assess needs and determine most suitable needs and services.
Education
Associate of Science - Social Work
South Texas College
McAllen, TXBachelor of Science - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX05.2023
High School Diploma -
La Joya High School
La Joya, TX05.2013
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Positive attitude
- Client advocacy
- Crisis intervention
- HIPAA compliance
- Risk assessment
- Eligibility assessment
- Empathy and compassion
- Insurance regulations
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Tropical Texas Behavioral Health
05.2023 - Current
Social Work Intern
Donna ISD
01.2023 - 05.2023
Customer Service Cashier
Ree Inc
08.2014 - 08.2023
Associate of Science - Social Work
South Texas College
Bachelor of Science - Social Work
The University of Texas Rio Grande Valley
High School Diploma -
La Joya High School