Yadira Perez

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Job Description as fallow,

• Ensuring each visitor has the appropriate credentials to enter campus site and to pick up students
• Utilizing PowerSchool to locate student schedule for parent pick-ups
• Communicating with teachers on student pick-ups transportation changes and teachers conference requests ,
• Direct visitors to appropriate team member when in need of information such as field lessons, grades or any parent concerned .
• Give information to SIS and Register on students late arrival.

Maintains copies of forms, events, and related information for the campus site and IDEA Public Schools. This includes:

• Organizing essential forms and documents for families including FARM applications, uniform guide, students applications, transportation routes CNP menus etc. in a binder.
• Communicating effectively with Campus Lead Team and Campus Ops team to ensure all documents for activities, events such as meet the teacher night, report card night etc. are current.

Answers phone calls by providing general information and/or connecting call to appropriate team member. This includes:

• Familiarizing with various roles and duties of team members ie. SIS manages all schedule changes, APO manages all student absences inquiries, etc.
• Managing a list of extensions and ensuring list remains updated throughout the year

Serves as a liaison between parents, students and team members. This includes:

• Communicating morning announcements to students and team members
• Exemplifying IDEA core values and exemplar customer service skills
• Provides lead team support as needed. This includes:
• Recruiting students for the following school year if needed
• Exercise good judgment and excellent customer service:
• Answering all phone calls
• Greeting parents, students, visitors