YADIRA ROBLES
San Antonio
Summary
Extensive customer service background spanning ten years, with expertise in in-person and phone support. Bilingual in English and Spanish, enhancing service delivery. Demonstrated interpersonal skills contribute to positive relationships with clients and colleagues.
Overview
9
9
years of professional experience
Work History
Patient services representative
Gonzaba Medical Group
08.2023 - Current
- I am currently a medical representative for Gonzaba Medical Group. I take calls as we receive them providing the best care possible for our elderly and sick. We schedule, reschedule, refill medication, & request or relay messages to our variety of 37 doctors here at our clinics throughout all of San Antonio Texas.
Survey specialist
Davis Research
06.2023 - 11.2023
- I was a remote researcher on behalf of the University of California. I take surveys as long as 45mins over exceeding the minimum amount of 10 surveys per shift. Always willing to work overtime if needed. Dedicated to do what it takes to excel in my work.
Call center/ intake specialist
Cesar Ornelas Law Injury Office
01.2023 - 06.2023
- Answer phone calls. Write up contracts. Fill out and file forms from clients. Directing them to a qualified lawyer for the best service possible leaving each client satisfied and grateful referring me as their personal favorite specialist.
Office Associate/ Administrative Assistant
Rooms to Go
06.2016 - 08.2017
- Exhibited exceptional customer service skills in preventing future call-backs, advocating for the customer, providing complete and accurate information, and resolving existing issues fully
- Utilized all available resources to take payments, provide requested documentation, and answer billing questions with keen attention to detail
- Demonstrates a high level of financial literacy when explaining terms of finance to customers, examining credit history, and accurately maintaining the cash drawer and on hand deposits - totaling an upward of $5,000 per shift
Education
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South Texas College
06.2020
High School - undefined
McAllen High School
05.2016
Skills
- Customer support strategies
- HIPAA regulations adherence
- Insurance verification processes
- Appointment management
- Patient privacy
Timeline
Patient services representative
Gonzaba Medical Group
08.2023 - Current
Survey specialist
Davis Research
06.2023 - 11.2023
Call center/ intake specialist
Cesar Ornelas Law Injury Office
01.2023 - 06.2023
Office Associate/ Administrative Assistant
Rooms to Go
06.2016 - 08.2017
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South Texas College
High School - undefined
McAllen High School