Yadira Rodriguez
Fort Myers,FL
Summary
Dynamic Assistant Manager with a proven track record at Verizon Wireless, excelling in customer service and team leadership. Skilled in hiring and training, I foster collaboration and boost employee morale, achieving significant improvements in customer satisfaction and operational efficiency. Committed to enhancing team performance and driving business success through effective decision-making.
Overview
17
17
years of professional experience
Work History
Assistant Manager
7-11 Convenience Store
Fort Myers, FL
05.2020 - Current
- Analyzed sales reports to identify trends and recommend improvements for increased revenue.
- Developed schedules for team members, ensuring adequate coverage during peak hours.
- Facilitated communication between management and staff to address concerns and improve morale.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Dallor Tree
Sarasota, FL
01.2009 - 02.2014
- Assisted management in daily operations, ensuring smooth workflow and customer satisfaction.
- Trained staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management procedures to optimize stock levels and reduce loss.
- Coordinated visual merchandising efforts to align with brand standards and promotional events.
- Developed schedules for team members, ensuring adequate coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Banter by Piercing Pagoda
Naples, FL
04.2020 - Current
- Assisted management in daily operations, ensuring smooth workflow and customer satisfaction.
- Trained staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management procedures to optimize stock levels and reduce loss.
- Coordinated visual merchandising efforts to align with brand standards and promotional events.
Assistant Manager
Verizon Wireless
Lehigh Acres, FL
04.2025 - 04.2026
- Executed marketing initiatives to boost store visibility and attract new customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Deli Supervisor
Wawa
Fort Myers, FL
04.2020 - 04.2025
- Supervised daily deli operations, ensuring product quality and adherence to safety standards.
- Trained and mentored new staff on food preparation techniques and customer service protocols.
- Managed inventory levels, coordinating with suppliers for timely restocking of deli items.
- Implemented efficient workflow processes to enhance productivity during peak hours.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with patrons.
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
Assistant Manager
Aeropostale
Fort Myers, FL
03.2014 - 03.2020
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Deli Supervisor
Newkys Eatery
Sarasota, FL
02.2014 - 03.2020
- Monitored staff performance, providing feedback to improve service delivery and teamwork.
- Conducted regular quality checks on prepared foods, maintaining compliance with health regulations.
- Collaborated with management to develop promotional strategies that increased deli sales volume.
- Assisted customers with special orders for catering events or parties, providing recommendations based on specific needs or preferences.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in the deli department.
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Assisted in hiring process for new employees within the deli department, conducting interviews and evaluating candidates based on skills and fit with company culture.
- Developed strong relationships with vendors to negotiate pricing, delivery terms, and product quality for optimal cost savings.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Education
High School Diploma -
Boyed Anderson High School
Broward CountySkills
Customer service
Money handling
Team leadership
Decision-making
Hiring and training
Multitasking
Multitasking Abilities
Teamwork and collaboration
Customer service and satisfaction
Team motivation techniques
Recruitment and hiring
Spanish
I'm fluent in Spanish, I speak, read, write.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Verizon Wireless
04.2025 - 04.2026
Assistant Manager
7-11 Convenience Store
05.2020 - Current
Assistant Manager
Banter by Piercing Pagoda
04.2020 - Current
Deli Supervisor
Wawa
04.2020 - 04.2025
Assistant Manager
Aeropostale
03.2014 - 03.2020
Deli Supervisor
Newkys Eatery
02.2014 - 03.2020
Assistant Manager
Dallor Tree
01.2009 - 02.2014
High School Diploma -
Boyed Anderson High School