YADIRA SANTOYO
Jurupa Valley,CA
Summary
Experienced administrative professional with more than 15 years of office, banking, and customer service experience. Skilled in records management, data entry, document processing, scheduling, customer support, and maintaining confidential information. Bilingual in English and Spanish with a strong reputation for accuracy, organization, and providing excellent service to students, parents, staff, and community members.
Overview
2027
2027
years of professional experience
Work History
Wire Processor
Citizens Business Bank
01.2018 - Current
- Maintained accurate records and processed high-volume transactions while meeting strict deadlines.
- Assisted customers and employees by resolving questions and researching issues.
- Prepared reports and maintained departmental documentation.
- Monitored activities for accuracy and compliance with established procedures.
- Collaborated with multiple departments to support daily operations.
Administrative Assistant
California Bank & Trust
01.2010 - 01.2015
- Provided administrative support including filing, record maintenance, correspondence, and document management.
- Answered and routed incoming calls while assisting clients and staff.
- Managed office supplies and maintained organized records and reports.
- Processed payments, maintained spreadsheets, and supported department projects.
- Handled confidential client and organizational information with discretion.
Student Assistant
Rio Hondo College
Whittier, CA
2000 - 2003
- Assisted faculty with administrative tasks, enhancing departmental efficiency.
- Managed classroom materials, ensuring availability and organization for instructors.
- Provided support to students in navigating academic resources and services.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
Education
No Degree -
Rio Hondo College
Whittier, CAHigh School Diploma -
South El Monte High School
South El Monte, CA05.1999
Skills
- Administrative Support
- Customer & Client Service
- Filing & Scheduling
- Inventory & Office Supplies
- Confidential Information Handling
- Team Collaboration
- Bilingual: English & Spanish
- Data Entry
- 10-Key by Touch
Timeline
Wire Processor
Citizens Business Bank
01.2018 - Current
Administrative Assistant
California Bank & Trust
01.2010 - 01.2015
Student Assistant
Rio Hondo College
2000 - 2003
No Degree -
Rio Hondo College
High School Diploma -
South El Monte High School