Yadira Silva Flores
Los Banos,CA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Valley Institute Of Prosthetics and Orthotics Inc
11.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Receptionist/ Authorization Co
Bakersfield Behavioral Healthcare Hospital
08.2023 - 11.2024
- Greeted all guests, vendors, physicians, county officials, patients and staff. Answered phones promptly and directed incoming calls to correct offices. Input data for all referrals, calls and admitting/discharging all patients. Provided clerical support to company employees by copying, faxing, and filing documents. Responded to inquiries from callers seeking information. Maintained confidentiality of information regarding clients and company. Trained new employees on company procedures, proper phone etiquette, patient registration, patient referral packets, etc.
Receptionist/Discharge Coordinator
Atul Aggarwal Cardiology
05.2022 - 08.2022
- Included coordinating with attending physicians, specialists, and nurses to handle major tasks as setting up future appointments. Dispensing medications, sending authorizations to insurances for future appointments. My role also included scheduling MRI’s ,echocardiograms, and angiogram surgeries.
Medical Assistant/Receptionist
Foothill Community Health Center
12.2017 - 03.2018
- Medical Assistant in a family urgent care. My tasks were to work both front and back office MA & Cover as a floater to every provider in the facility. Prepping the exam rooms, checking inventory, & help patients with their paperwork. I would also receive copayments, dispense medication to the patients, & call in RX. I'm pretty familiar with pretty much every insurance private HMO, PPO, United health Care, medical, Kaiser & etc. I like to work hard and give my 110% everyday!
Medical Assistant
The Retina Institute
07.2014 - 11.2014
- Performing both front and back office duties in a busy family practice medical environment, assisted with confirming and scheduling patient appointments, greeting and rooming patients, maintaining patient medical records, and assisting the physician with general clinical back office procedures Key Accomplishments: Properly performing tasks in the front office, greeting and assisting patients, obtaining patient documentation and insurance verifications, identifying chief complaint and reason for patient visit, scheduling, cancelling, and confirming patient appointments, displaying proper medical terminology use in both the Spanish and English language . Assisting with routine procedures in back office, assisting physician by rooming patients, preparing patients for exams, preparing exam rooms and medical instruments using sterilization techniques, taking and documenting
Education
Medical Assistant Certificate - undefined
UEI College
01.2014
High School Diploma - undefined
Pacheco High School
01.2013
Skills
- Medical Knowledge
- Bilingual
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Organization
- Administrative Skill
- Quality assurance
Certification
Medical Assistant, BLS Certified
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator
Valley Institute Of Prosthetics and Orthotics Inc
11.2024 - Current
Receptionist/ Authorization Co
Bakersfield Behavioral Healthcare Hospital
08.2023 - 11.2024
Receptionist/Discharge Coordinator
Atul Aggarwal Cardiology
05.2022 - 08.2022
Medical Assistant/Receptionist
Foothill Community Health Center
12.2017 - 03.2018
Medical Assistant
The Retina Institute
07.2014 - 11.2014
Medical Assistant Certificate - undefined
UEI College
High School Diploma - undefined
Pacheco High School
Similar Profiles
Dacia HodgeDacia Hodge
Office Coordinator at Valley Institute of Prosthetics and OrthoticsOffice Coordinator at Valley Institute of Prosthetics and Orthotics
Elizabeth VillalvazoElizabeth Villalvazo
Patient Care Coordinator at Valley Institute of Prosthetics and Orthotics Inc.Patient Care Coordinator at Valley Institute of Prosthetics and Orthotics Inc.
Eneida Rubi Carrillo SevillaEneida Rubi Carrillo Sevilla
Referral Coordinator at Coachella Valley Prosthetics and OrthoticsReferral Coordinator at Coachella Valley Prosthetics and Orthotics
Gia Rodoni, RNGia Rodoni, RN
Registered Nurse, Step Down ICU Unit at Baylor Scott & White HealthRegistered Nurse, Step Down ICU Unit at Baylor Scott & White Health
Edgar VillegasEdgar Villegas
Education Specialist – Mild/Moderate Support Needs (Special Education) at Voices College-Bound Language AcademyEducation Specialist – Mild/Moderate Support Needs (Special Education) at Voices College-Bound Language Academy