YADIRAH MARTINEZ
Oklahoma City,OK
Overview
5
5
years of professional experience
Work History
Medical Biller
Retina Consultants of Oklahoma
Oklahoma City, OK
05.2024 - Current
- Reviewed and scrubbed insurance claims for accuracy and completeness prior to submission, reducing claim denials.
- Collected patient payments and posted accounts accurately to maintain financial integrity.
- Coordinated with Indian Health Services to obtain purchase order numbers, securing timely reimbursement for patient services.
- Answered high-volume phone calls, addressing patient inquiries and billing questions to enhance patient experience.
- Responded to and resolved patient messages in a timely manner, ensuring clear communication and patient satisfaction.
- Managed assigned spreadsheets to track billing activities and maintain organized financial records.
Team Member
Chick-Fil-A
Oklahoma City, OK
12.2022 - 05.2024
- Provided exceptional customer service in fast-paced dining environment.
- Resolved customer order issues and managed cash register closings efficiently.
- Trained new team members using approved materials, ensuring consistent service standards.
- Train new employees, and shadow them during the training period.
- Collaborated with team members to achieve daily goals.
- Upheld high standards of productivity and quality in operations.
- Maintained cleanliness and organization of dining area and kitchen stations.
- Supported team in training new staff on operational procedures to enhance service delivery.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Have the ability to multitask, help coworkers when needed.
Substitute teacher
Kelly Services
01.2023 - 02.2024
- Delivered lesson plans and supported students in understanding material, ensuring continuity of learning.
- Provided classroom instruction outlined in teacher's lesson plans.
- Tracked and assessed student progress, providing feedback to enhance understanding and engagement.
- Managed classroom behavior to maintain a positive learning environment.
- Oversaw student activities during lunch, recess, and non-instructional periods, fostering a safe and orderly environment.
Team Member
McDonald's
Oklahoma City, OK
02.2021 - 11.2021
- Provided exceptional customer service in fast-paced dining environment.
- Greet guests, take orders over the headset while bagging the food for take out orders, help prep food in the kitchen, give out the orders through the drive through window, take payments, clean the counters and dining area.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
Education
High School Diploma -
U. S. Grant High School
Oklahoma City, OK05-2023
High School Diploma -
Southeast High School
Oklahoma City, OKSkills
- Claim submission
- Claim review
- Claims analysis
- Claims processing
- Customer service
- Team collaboration
- Bilingual Communication
- Typing
- Spelling
- Punctual
- Positive Attitude
- Helpful
- Friendly
- Team Player
- Sociable
- Quick Learner
- Goal Oriented
- Friendly
References
- Karla Ramos, 405-618-1564, Friend, 5+ years
- Leah Mejia, 405-738-2041, Family Friend, 10+ years
- Lizette Gonzalez, 405-519-5928, Former Coworker, 3 years
- Vanessa Moreno, 405-602-4013, Neighbor/Friend, 10+ years
- Kellie Glass, 3 years
Awards
- OMTA STATE MERIT DIVISION 2018-2019
- National Technical Honor Society 1st Year Member (Metro Tech) - 2021
- National Technical Honor Society 2nd Year Member (Metro Tech) - 2023
- SKILLS USA Competition 2022-2023
Typing Speed - Characters In3 Minutes
400, 556
Timeline
Medical Biller
Retina Consultants of Oklahoma
05.2024 - Current
Substitute teacher
Kelly Services
01.2023 - 02.2024
Team Member
Chick-Fil-A
12.2022 - 05.2024
Team Member
McDonald's
02.2021 - 11.2021
High School Diploma -
U. S. Grant High School
High School Diploma -
Southeast High School