Summary
Overview
Work History
Education
Skills
Tutor for middle/high school students since I was in 6th grade
Languages
Timeline
Hi, I’m

Yadira Sinai Figueroa

Gainesville,GA
Yadira Sinai Figueroa

Summary

Dependable Server/hostess successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
years of professional experience

Work History

Lanier Village Estates
Gainesville, GA

Server/hostess
05.2021 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Processed orders and sent to kitchen employees by ticket and POS.
  • Moved and set up seating, prepared extra silverware and drinks prior to arrival of large groups.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Answered customers' questions, recommended items and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Would give 4 course meals to around 20-30 people at once within 1 1/2 hour span.

Path Project
Gainesville, GA

Tutor/ Assistant
01.2021 - 05.2021

Job overview

  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Provided appropriate learning materials for students.
  • Met with parents to discuss student progress and address concerns.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Met with students and discussed educational goals and expectations.
  • Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Provided homework assistance using specific curriculum and materials.
  • Worked with 2-3 kids at one time for about 45 minutes- 1 hour to give them more individualized attention

Education

North Hall High School
Gainesville/murrayville

High School Diploma
05.2023

Skills

  • Dining Room Cleaning and Upkeep
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Buffet Setup and Takedown
  • Table Bussing
  • Taking Reservations
  • Dining Room Monitoring
  • Dish Preparation
  • Waiting Tables
  • Greeting and Seating Guests
  • To-Go Order Preparation
  • Good Telephone Etiquette

Tutor for middle/high school students since I was in 6th grade

Growing up in a trailer park, there was lots of younger kids who struggled in school. My mentor opened up "Path Project" where middle schoolers would help elementary schoolers, high schoolers helped middle schoolers, and college student/ adults would help high schoolers. It brought the community closer, and allowed us to become more outgoing and learn different teaching techniques.

Languages

Spanish
Native or Bilingual

Timeline

Server/hostess

Lanier Village Estates
05.2021 - Current

Tutor/ Assistant

Path Project
01.2021 - 05.2021

North Hall High School

High School Diploma

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Yadira Sinai Figueroa