Yaeesha Ballard
Houston,Texas
Summary
To obtain a position in a progressive atmosphere that will enable me to use my creative skills as well as offer opportunities for personal growth and career growth.
Overview
25
25
years of professional experience
Work History
DATA ANALYST II
MRI APARTMENT DATA
11.2019 - 11.2023
- Performs complex analyses
- Educates and trains on analyses, issues identification, organizational risk assessment, and decision-making processes.
- Provided data-driven solutions to support decision making.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Provided supporting information to substantiate research findings.
CUSTOMER SERVICE REP
CONDUENT
09.2012 - 09.2019
- Take Inbound Calls
- Verification of Medicare Benefits
- Verification of Pharmacy Benefits
- Pharmacy Overrides
- Educate members on drug formulary
- Assist members with premium and monthly payments
- Help members find physician offices
- Update members demographics
- Transfer members to the correct division
- Educating members about enrollment benefits.
Collection Specialist
LTD FINANCIAL SERVICE
04.1999 - 09.2011
- Inbound/Outbound calls (Dell Computer Citibank)
- Assist customers with their account information
- Transfer calls to correct department
- Have taken and handled escalated customer service calls and complaints
- Enter proper notes in system of customers concerns or complaints
- Update account information address, name, credit and debit cards.
Education
Houston Community College
01.1995
Willowridge High School
Houston, TX06-1994
Skills
- Customer Service
- Data Entry
- Healthcare
- US Health Insurance Portability and Accountability Act (HIPAA)
- Medical Terminology
- Phone Etiquette
- Microsoft Outlook
- Customer Satisfaction
- Microsoft Word
- Contact Centers
Leadership Experience
Ability to understand, manage, and handle emotions. I have good communicator skills as well as great problem-solving skills to make quick decisions, resolve obstacles within a team.
Timeline
DATA ANALYST II
MRI APARTMENT DATA
11.2019 - 11.2023
CUSTOMER SERVICE REP
CONDUENT
09.2012 - 09.2019
Collection Specialist
LTD FINANCIAL SERVICE
04.1999 - 09.2011
Houston Community College
Willowridge High School
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