Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Sales Specialist
Mitsubishi Materials U.S.A. Inc
Schaumburg IL
09.2016 - Current
Built and maintained strong client relationships to drive business growth.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Attended monthly sales meetings and quarterly sales trainings.
Used CRM software to maintain detailed contact logs and account records.
Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Created and managed social media campaigns to increase brand engagement.
Sales Inside Manager
Taiyo Yuden U.S.A, Inc
San Jose, CA
04.2014 - 03.2015
Worked closely with other departments to promote products and marketing campaigns.
Directed sales support staff in administrative tasks to help sales reps close deals.
Managed 3 customer service persons by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Coordinated activities and projects to plan sales department operations and meet timelines.
Implemented systems and procedures to increase sales.
Marketing Analyst, Marketing Communication
Taiyo Yuden U.S.A, Inc.
Schaumburg, IL
04.2005 - 03.2014
Initiated market research studies and analyzed findings.
Generated reports to support development and implementation of marketing plans.
Worked with graphic designers and writers to establish theme and tone for content.
Executed comprehensive marketing plans that consistently achieved targets for increased revenue.