Yaeko Minamikawa
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Sales Specialist
Mitsubishi Materials U.S.A. Inc
09.2016 - Current
- Built and maintained strong client relationships to drive business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended monthly sales meetings and quarterly sales trainings.
- Used CRM software to maintain detailed contact logs and account records.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Created and managed social media campaigns to increase brand engagement.
Sales Inside Manager
Taiyo Yuden U.S.A, Inc
04.2014 - 03.2015
- Worked closely with other departments to promote products and marketing campaigns.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed 3 customer service persons by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Implemented systems and procedures to increase sales.
Marketing Analyst, Marketing Communication
Taiyo Yuden U.S.A, Inc.
04.2005 - 03.2014
- Initiated market research studies and analyzed findings.
- Generated reports to support development and implementation of marketing plans.
- Worked with graphic designers and writers to establish theme and tone for content.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Education
Bachelor of Science - Business Administration
Fairmont State University
Fairmont, WV12.1998
Skills
- Account Management
- Client Relations
- Sales Forecasting
- Inventory Coordination
- Work Planning and Prioritization
- Fluent in Japanese and English
- MS office 365
- CRM
- Graphics Software
Timeline
Sales Specialist
Mitsubishi Materials U.S.A. Inc
09.2016 - Current
Sales Inside Manager
Taiyo Yuden U.S.A, Inc
04.2014 - 03.2015
Marketing Analyst, Marketing Communication
Taiyo Yuden U.S.A, Inc.
04.2005 - 03.2014
Bachelor of Science - Business Administration
Fairmont State University
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