Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yaere Loayza

Queens

Summary

Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Cava Grill
New York
04.2024 - Current
  • Monitored service interactions to maintain high standards of customer care.
  • Analyzed customer feedback to identify areas for improvement in services.
  • Provided exceptional customer service to ensure customer satisfaction.

Dog Walker

Hound Honey
New York
02.2024 - Current
  • Walked dogs safely in various weather conditions and environments.
  • Maintained timely schedules for daily dog walking appointments.
  • Communicated pet behavior observations to owners and management.

Customer Service Manager

Chipotle Grill
New York
05.2021 - 04.2024
  • Managed customer service team to ensure quality support and satisfaction.
  • Trained new staff on company policies and customer service techniques.
  • Resolved customer complaints promptly to enhance overall experience.

Education

Some College (No Degree) - Finance

Borough of Manhattan Community College
New York, NY

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Attention to detail

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • Driver license

Timeline

Customer Service Manager

Cava Grill
04.2024 - Current

Dog Walker

Hound Honey
02.2024 - Current

Customer Service Manager

Chipotle Grill
05.2021 - 04.2024

Some College (No Degree) - Finance

Borough of Manhattan Community College
Yaere Loayza