Yafet Ketsela
Culver City
Summary
With a strong foundation in communication and problem-solving, eager to learn and grow in a sales management environment. Solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to utilize and further develop leadership and analytical skills in the desired position, contributing effectively to the team's success.
Overview
6
6
years of professional experience
Work History
Sales Manager
Helios Energy Global
08.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Supervisor
Starbucks
03.2019 - 03.2022
- In charge of running the shifts and ensuring business is ran efficiently
- Assigning required shift tasks to baristas and holding them accountable for their work
- Assigning breaks, food management, record keeping, and crafting beverages to Starbucks standard.
- Holding meeting to discuss business needs, worker relations, and customer reviews
- Partner of the Quarter
Volunteer
Adopt&Shop
01.2019 - 12.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ06-2022
Bachelor of Science - Psychology
Santa Monica College
Santa Monica, CA06-2019
High School -
Culver City High School
Culver City, CA06.2016
Skills
- Customer Service
- Time Management
- Communication Skills
- Computer Proficiency
- Leadership Experience
- Problem-Solving Abilities
- Sales team training
- Goals and performance
Languages
English
Native or Bilingual
Amharic
Full Professional
Timeline
Sales Manager
Helios Energy Global
08.2022 - Current
Supervisor
Starbucks
03.2019 - 03.2022
Volunteer
Adopt&Shop
01.2019 - 12.2020
High School -
Culver City High School
Bachelor of Science - Psychology
Arizona State University
Bachelor of Science - Psychology
Santa Monica College
Similar Profiles
Zaineb AridhiZaineb Aridhi
Consultante Data Engineering at Engie Global Energy Management & SalesConsultante Data Engineering at Engie Global Energy Management & Sales
SAMUEL EDET OKONSAMUEL EDET OKON
Electrical Field Service Technician at SPIE Global Services EnergyElectrical Field Service Technician at SPIE Global Services Energy
Sakhavat SuleymanliSakhavat Suleymanli
Field Service Engineer (Mechanical) at Global Energy Solutions LLCField Service Engineer (Mechanical) at Global Energy Solutions LLC