YAGANA HIDAI
ALEXANDRIA,VA
Summary
Accomplished Interpreter and Administrative Officer with a proven track record at The Language Group and Agha Khan Foundation, enhancing client satisfaction and office productivity. Expert in bilingual communication and organizational skills, adept at maintaining confidentiality and ethics. Achieved significant improvements in client comprehension and financial processing efficiency.
Overview
9
9
years of professional experience
Work History
Interpreter
The Language Group
07.2022 - 04.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Customer Care Officer
Etisalat
02.2018 - 08.2021
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Administrative Officer
Agha Khan Foundation
05.2015 - 01.2018
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
Bachelor of Arts - Law
Kabul University
Kabul, Afghanistan03.2013
Skills
Fluent Bilingualism
Client Support
Professional ethics
Client Confidentiality
Note-taking Techniques
Organizational Skills
Languages
Persian
Full Professional
Pashto
Native or Bilingual
English
Professional Working
Timeline
Interpreter
The Language Group
07.2022 - 04.2024
Customer Care Officer
Etisalat
02.2018 - 08.2021
Administrative Officer
Agha Khan Foundation
05.2015 - 01.2018
Bachelor of Arts - Law
Kabul University
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