Yahaira Acosta
Greensboro
Summary
Dynamic Data Manager with extensive experience at Guilford County School System, adept at enhancing data integrity and accessibility. Proven ability to implement quality control measures and streamline processes, while demonstrating exceptional problem-solving and communication skills. Skilled in advanced Excel for data analysis, ensuring compliance with regulations and fostering strong relationships with stakeholders.
Overview
32
32
years of professional experience
Work History
Data Manager/Office Support
Guilford County School System
Greensboro, NC
03.2006 - Current
- Performs specialized technical and administrative work in the support, operation and coordination of the computerized student information system (SIS) and the Online Enrollment System (OES) for Guilford County Schools.
- Assisting school-based personnel in the use of the student information and online enrollment systems including instruction and process management.
- Participates in implementing projects and assists with ensuring work flow and standard quality levels are met with respect to supporting all student information and users.
- Provide back-up to schools, in the absence of a school data manager, by assisting to complete enrollments, withdrawals, attendance, storing grades and state reporting. Developed and implemented data management protocols to enhance data integrity and accessibility.
- Managed multi-line phone systems, directing calls to appropriate departments efficiently.
- Managed student enrollment processes and maintained accurate records in student information systems.
- Coordinated communication between students, parents, and faculty regarding registration and academic requirements.
- Implemented quality control measures to ensure accuracy of student records and admissions data.
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Enhanced data integrity by conducting regular audits of student records and promptly correcting discrepancies as needed.
- Facilitated smooth transitions for incoming students by coordinating their placement testing schedules and advising appointments prior to enrollment.
- Supported school events by managing logistics related to graduation ceremonies, awards programs, and orientation sessions.
- Assisted in the preparation of various reports such as enrollment trends, class sizes, and demographic information for school improvement initiatives.
- Streamlined registration process by implementing a user-friendly online platform for student enrollment.
- Improved policies and procedures to maximize student safety and campus security.
- Implemented strategies to improve volunteer recruitment, increasing participation in school programs and initiatives.
- Coordinated communication between students, parents, and faculty regarding attendance policies and procedures.
- Analyzed attendance data to identify trends and recommend strategies for improvement.
- Oversaw daily attendance monitoring to maintain accurate records for regulatory reporting purposes.
- Attended to seminars, conferences, workshops, classes, etc. to enhance and maintain knowledge of trends and developments in the field of database management with the specific emphasis on use of the student information system.
Sale Representative/Office Secretary/HR Assistant
Callen Photo
Paterson, NJ
02.2000 - 12.2004
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Provided bilingual support to customers, enhancing communication and satisfaction levels.
- Managed high-volume calls, ensuring timely and accurate responses to customer requests.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Developed comprehensive knowledge of products and services to assist customers effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed and maintained employee records.
- Assisted in payroll processing, ensuring accuracy and compliance with regulations.
- Facilitated training sessions on company policies and procedures for staff members.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Accounting Clerk/Office Secretary/Sales Manager
Detro Cummins
Panama City, Panama
04.1994 - 10.1999
- Processed invoices and managed accounts payable to ensure timely payments.
- Coordinated office activities and maintained organized filing systems to enhance operational efficiency.
- Managed inventory of office supplies, tracking usage and reordering as necessary to prevent shortages.
- Processed and recorded financial transactions accurately using accounting software.
- Managed accounts payable and receivable, ensuring timely payment processing.
- Assisted in preparing monthly financial reports for management review.
- Coordinated with vendors and clients to resolve billing discrepancies efficiently.
- Maintained accounting records utilizing in-house and client systems.
- Managed accounts payable and receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Maintained cash register, ensuring balanced drawers at end of shifts.
- Monitored inventory levels, reporting discrepancies for timely restocking orders.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - Accounting
Accounting Administration Faculty - Panama University
Panama City, Panama01-1996
High School Diploma -
Isabel Herrera De Obaldia
Panama City, Panama12-1991
Skills
- Knowledge of computer related operations associated with the Student Information System
- Knowledge of the principles of organization and administration
- Ability to take the initiative on projects assignments and daily task without constant instructions
- High accuracy in data entry, record maintenance, and identifying data inconsistencies
- Trouble shooting system issues and resolving data errors
- Advance Excel skills for cleaning and analyzing data
- Understanding data protection laws and ensuring confidential handling of students records
- Problem solving
- Quickly adjust to new situations, technologies, and challenges
- Work effectively with others, showing empathy, and building strong relationships
- Good communication skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Data Manager/Office Support
Guilford County School System
03.2006 - Current
Sale Representative/Office Secretary/HR Assistant
Callen Photo
02.2000 - 12.2004
Accounting Clerk/Office Secretary/Sales Manager
Detro Cummins
04.1994 - 10.1999
High School Diploma - Accounting
Accounting Administration Faculty - Panama University
High School Diploma -
Isabel Herrera De Obaldia