YAHAIRA GONZALEZ
Houston,TX
Summary
Motivated and customer-focused professional with strong communication and interpersonal skills. Passionate about helping people find the right solutions while delivering exceptional customer service. Highly organized, detail-oriented, and eager to continue building a career as a leasing consultant by creating positive resident experiences and supporting property management goals.
Overview
11
11
years of professional experience
Work History
Community Specialist
Summit Property Management
Houston, TX
07.2026 - Current
- Conducted apartment tours for prospective residents at staffed communities.
- Managed resident inquiries through phone, email, and front desk support.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared lease agreements and explained contract terms clearly.
- Negotiated rental agreements with potential tenants.
- Coordinated move-in appointments and unit readiness with maintenance teams.
- Assisted resident renewals and maintained positive tenant relationships.
- Supported marketing efforts with property listings, signage, and follow-up calls.
LEASING AGENT
AAA APARTMENT STAFFING
01.2026 - 07.2026
- Answered phones, assisting residents and prospective tenants with inquiries and needs.
- Greeted visitors, conducting community tours to highlight property features and amenities.
- Answered phones and assisted residents and prospective tenants.
- Provided excellent customer service and office support.
- Filed and maintained resident records, ensuring accurate documentation for leasing processes.
- Filed and maintained resident records.
OCCUPANCY SPECIALIST
RADNEY MANAGEMENT & INVESTMENTS
01.2019 - 01.2022
- Processed resident applications for Tax Credit and Section 8 housing.
- Clarified lease terms, community policies, and required documents to ensure resident understanding and compliance.
- Responded to incoming calls about availability, offering detailed information on amenities, location, and pricing to assist prospective residents.
- Scheduled and conducted tours of the community for prospective residents.
- Prepare documents for future move ins.
- Posted and processed monthly rent payments.
- Monitored residents' accounts for delinquent balances.
- Provided professional service to support achievement of property performance goals and enhance resident satisfaction.
LEASING AGENT
AAA APARTMENT STAFFING
01.2018 - 01.2019
- Answered phones and assisted residents and prospective tenants with inquiries, enhancing resident satisfaction.
- Greeted visitors and conducted community tours, showcasing community features and fostering positive impressions.
- Answered phones and assisted residents and prospective tenants.
- Provided excellent customer service and office support.
- Organized and managed resident files for easy access.
- Provided customer service and office support, ensuring efficient operation and resident engagement.
SECURITY OFFICER
STATE SECURITY SERVICES
01.2016 - 01.2018
- Responded quickly to incidents and emergencies.
- Conducted routine patrols and inspections.
- Monitored premises to ensure safety.
- Enforced company policies and safety procedures.
- Provided support to employees, visitors, and customers at the front desk.
- Wrote accurate incident and daily activity reports.
- Assisted employees, visitors, and customers.
Education
JOHNNY ECONOMEDES HIGH SCHOOL
EDINBURG, TEXASSkills
- Leasing management
- AMSI property management software
- Realpage Onesite
- Microsoft Office
- Social media marketing
- Bilingual (English & Spanish)
- Multitasking abilities
- Elise AI
Timeline
Community Specialist
Summit Property Management
07.2026 - Current
LEASING AGENT
AAA APARTMENT STAFFING
01.2026 - 07.2026
OCCUPANCY SPECIALIST
RADNEY MANAGEMENT & INVESTMENTS
01.2019 - 01.2022
LEASING AGENT
AAA APARTMENT STAFFING
01.2018 - 01.2019
SECURITY OFFICER
STATE SECURITY SERVICES
01.2016 - 01.2018
JOHNNY ECONOMEDES HIGH SCHOOL