Yahaira Poblano
Aurora,CO
Summary
Takes customer requirements and expectations to build a relationship and find the best option for the costumer. I am extremely flexible with my schedule. I find joy in working with people and watching them reach their goals and assisting them to succeed in what they’re hoping to accomplish. I give the best version of myself, but still hope to continue to grow in whatever environment I’m putting in. I enjoy a challenge, but I’m still able to admit defeat and take advantage of my resources to be able to overcome whatever challenge comes my way. I am good at connecting with people to get a better understanding of what they need and communicating what i can help them with. I’m a very motivated person and like to take negative things and see the bright side to push myself to not stay in a negative circumstance. Overall, I’m a positive person who likes to share my positivity with others and help them reach their goals in hopes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
Kay Jewlers
Aurora, CO
11.2024 - Current
- Educated customers about proper care instructions for different types of jewelry pieces.
- Recommended various services and products we offer to keep costumers jewelry in good condition.
- Presented different types of jewelry and explained unique characteristics that could make jewelry valuable to costumer
- Recommend solutions to problems related to jewelry to costumers that will have a resulting benefits.
- Conducted inventory counts to ensure accurate stock levels.
- Consulted with costumers about desires for their piece and offered every resource i had to keep costumers satisfied.
- Presented various payment options to costumers allow them to leave with the piece they wanted.
- Kept up with current sales, pricing, and benefits to ensure best prices for costumers.
- Preformed daily duties regarding inventory such as, keeping cleaning products stocked, organizing displays, and putting out new jewelry pieces.
- Consulted costumers on their needs and what they are comfortable spending to find the best course of action.
- Developed relationships with clients to understand the importance of their jewelry to them and make them feel safe letting me guide them to their end goal.
- Inspected damaged jewelry to explain the best course of action to repair jewelry and explain cost and all options the costumer has.
- Measured costumers to accurately size their jewelry to their body dimensions and preferences.
- Researched products and trends to recommend pieces to costumer based on their needs.
- Utilized resources such as Point-Of-Sale, mobile card readers, registers to process payments accurately and efficiently.
- Collaborated with team members to close sales and complete projects with efficiency.
- Developed relationships with team members to understand how to enhance and assist each other in sales and daily work task.
- Worked with team members to find best options to modify existing pieces to better suit the costumer and what they need.
- Consulted team members to find the right answers for costumers and ensure costumers satisfaction.
- Took courses expanding my knowledge to better present and explain different stones and metals to costumers.
- Processed returns and exchanges actually according to our policy.
- Coordinated repairs and adjustments of jewelry pieces as needed.
- Consulted with customers about desires and sizing needs for each piece.
- Developed creative solutions for displaying merchandise in a visually appealing way.
- Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
- Assisted customers in creating custom designs for special occasions.
- Greeted customers in person and on the phone, answered questions, and provided assistance.
Sales Associate
Rack Rooms Shoe Store
Aurora, CO
07.2022 - 03.2025
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled customer complaints in a professional manner.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Upsold additional items based on customer interests and needs.
- Described merchandise and explained use, operation and care.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Eaglecrest High School
Aurora, CO05-2024
Skills
- Customer service
- Sales strategies
- Visual merchandising
- Inventory management
- Product knowledge
- Team collaboration
- Relationship building
- Cash handling
- Adaptability
- Merchandise presentation
- Problem-solving abilities
- Adaptability and flexibility
- Product photography
- Communication skills
- Appointment scheduling
- Problem-solving
- Active listening
- Teamwork and collaboration
- Consultative sales
- Store organization
- Cleaning and sanitizing
- Reliability
- Self motivation
- POS software
- Goal driven
- Team building
- Organizational skills
- Positive and professional
- Multitasking capacity
- Listening skills
- Staff support
Languages
Spanish
Native/ Bilingual
Certification
Diamond Essentials Certification from Gemological Science International completed on March 16 2025
Accomplishments
- Cherokee Trail High School Cougar of Character. This reward is given to students who provided a positive impact on our Cougar community. The award was given to students who were recommended by one of their teachers, mine was given to me April 2023.
- Cherokee Trail High School Department Award. This was an award presented for exceptional scholarship, leadership, effort and/or improvement, I got mine for mathematics May 2022.
References
References available upon request.
Timeline
Jewelry Consultant
Kay Jewlers
11.2024 - Current
Sales Associate
Rack Rooms Shoe Store
07.2022 - 03.2025
High School Diploma -
Eaglecrest High School