Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Yahaira Poblano

Aurora,CO

Summary

Takes customer requirements and expectations to build a relationship and find the best option for the costumer. I am extremely flexible with my schedule. I find joy in working with people and watching them reach their goals and assisting them to succeed in what they’re hoping to accomplish. I give the best version of myself, but still hope to continue to grow in whatever environment I’m putting in. I enjoy a challenge, but I’m still able to admit defeat and take advantage of my resources to be able to overcome whatever challenge comes my way. I am good at connecting with people to get a better understanding of what they need and communicating what i can help them with. I’m a very motivated person and like to take negative things and see the bright side to push myself to not stay in a negative circumstance. Overall, I’m a positive person who likes to share my positivity with others and help them reach their goals in hopes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Jewelry Consultant

Kay Jewlers
Aurora, CO
11.2024 - Current
  • Educated customers about proper care instructions for different types of jewelry pieces.
  • Recommended various services and products we offer to keep costumers jewelry in good condition.
  • Presented different types of jewelry and explained unique characteristics that could make jewelry valuable to costumer
  • Recommend solutions to problems related to jewelry to costumers that will have a resulting benefits.
  • Conducted inventory counts to ensure accurate stock levels.
  • Consulted with costumers about desires for their piece and offered every resource i had to keep costumers satisfied.
  • Presented various payment options to costumers allow them to leave with the piece they wanted.
  • Kept up with current sales, pricing, and benefits to ensure best prices for costumers.
  • Preformed daily duties regarding inventory such as, keeping cleaning products stocked, organizing displays, and putting out new jewelry pieces.
  • Consulted costumers on their needs and what they are comfortable spending to find the best course of action.
  • Developed relationships with clients to understand the importance of their jewelry to them and make them feel safe letting me guide them to their end goal.
  • Inspected damaged jewelry to explain the best course of action to repair jewelry and explain cost and all options the costumer has.
  • Measured costumers to accurately size their jewelry to their body dimensions and preferences.
  • Researched products and trends to recommend pieces to costumer based on their needs.
  • Utilized resources such as Point-Of-Sale, mobile card readers, registers to process payments accurately and efficiently.
  • Collaborated with team members to close sales and complete projects with efficiency.
  • Developed relationships with team members to understand how to enhance and assist each other in sales and daily work task.
  • Worked with team members to find best options to modify existing pieces to better suit the costumer and what they need.
  • Consulted team members to find the right answers for costumers and ensure costumers satisfaction.
  • Took courses expanding my knowledge to better present and explain different stones and metals to costumers.
  • Processed returns and exchanges actually according to our policy.
  • Coordinated repairs and adjustments of jewelry pieces as needed.
  • Consulted with customers about desires and sizing needs for each piece.
  • Developed creative solutions for displaying merchandise in a visually appealing way.
  • Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
  • Assisted customers in creating custom designs for special occasions.
  • Greeted customers in person and on the phone, answered questions, and provided assistance.

Sales Associate

Rack Rooms Shoe Store
Aurora, CO
07.2022 - 03.2025
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Attended weekly team meetings to review performance goals and objectives.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Handled customer complaints in a professional manner.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Upsold additional items based on customer interests and needs.
  • Described merchandise and explained use, operation and care.
  • Greeted customers and provided exceptional customer service.
  • Recommended, selected and located merchandise based on customer desires.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Eaglecrest High School
Aurora, CO
05-2024

Skills

  • Customer service
  • Sales strategies
  • Visual merchandising
  • Inventory management
  • Product knowledge
  • Team collaboration
  • Relationship building
  • Cash handling
  • Adaptability
  • Merchandise presentation
  • Problem-solving abilities
  • Adaptability and flexibility
  • Product photography
  • Communication skills
  • Appointment scheduling
  • Problem-solving
  • Active listening
  • Teamwork and collaboration
  • Consultative sales
  • Store organization
  • Cleaning and sanitizing
  • Reliability
  • Self motivation
  • POS software
  • Goal driven
  • Team building
  • Organizational skills
  • Positive and professional
  • Multitasking capacity
  • Listening skills
  • Staff support

Languages

Spanish
Native/ Bilingual

Certification

Diamond Essentials Certification from Gemological Science International completed on March 16 2025

Accomplishments

  • Cherokee Trail High School Cougar of Character. This reward is given to students who provided a positive impact on our Cougar community. The award was given to students who were recommended by one of their teachers, mine was given to me April 2023.
  • Cherokee Trail High School Department Award. This was an award presented for exceptional scholarship, leadership, effort and/or improvement, I got mine for mathematics May 2022.

References

References available upon request.

Timeline

Jewelry Consultant

Kay Jewlers
11.2024 - Current

Sales Associate

Rack Rooms Shoe Store
07.2022 - 03.2025

High School Diploma -

Eaglecrest High School
Yahaira Poblano