Yahaira Trinidad De Fournier
Massachusetts,MA
Summary
Housekeeping Manager with a background in facility cleanliness, team supervision, scheduling, inspections, and supply control. Leads housekeeping operations, trains staff, supports safety and sanitation standards, and coordinates with maintenance and management to keep guest rooms and common areas clean, organized, and service-ready.
Overview
15
15
years of professional experience
Work History
Housekeeping Manager
HAVARD MAINTENANCE
Massachusetts
2024.01 - Current
- Supervise daily housekeeping operations and ensure assigned facilities consistently meet company cleanliness, sanitation, safety, and presentation standards.
- Lead, train, coach, and motivate housekeeping employees while maintaining productivity and service expectations.
- Conducted regular inspections of guest rooms, common areas, restrooms, and other assigned spaces to uphold consistent quality standards.
- Coordinate with maintenance and other departments to address facility concerns, service requests, and housekeeping-related issues.
- Respond professionally to customer and guest concerns and take appropriate action to resolve housekeeping issues.
- Observed employee performance daily and provided coaching, guidance, and corrective action.
- Ensure employees follow company policies, safety procedures, sanitation requirements, and proper chemical-handling practices.
- Develop and manage employee schedules based on operational needs, staffing levels, and workload requirements.
- Conducted interviews for new hires, hiring, onboarding, and training new housekeeping employees.
- Coordinated deep-cleaning projects and special cleaning assignments to enhance overall facility cleanliness.
- Communicate regularly with management to provide updates regarding staffing, operational needs, quality concerns, and facility conditions.
Building Housekeeping / Janitorial Services
JANITRONICS BUILDING SERVICES
Massachusetts
2012.01 - 2024.01
- Provided professional housekeeping and janitorial services throughout commercial buildings and assigned facilities for more than 12 years.
- Maintained high standards of cleanliness and appearance in offices, restrooms, hallways, common areas, break rooms, entrances, and other facility spaces.
- Cleaned and sanitized restrooms, including toilets, sinks, mirrors, floors, fixtures, and high-touch surfaces.
- Assisted with deep-cleaning projects and special assignments, contributing to overall building maintenance and hygiene.
- Properly handled cleaning chemicals, supplies, and equipment while following company safety procedures.
- Monitored cleaning supplies and communicated supply needs to management to ensure uninterrupted operations.
- Identified and reported maintenance concerns, damaged equipment, spills, leaks, and potentially unsafe conditions.
- Followed building security procedures while maintaining a professional and respectful presence around employees, customers, and visitors.
- Completed daily assignments efficiently while maintaining strong attention to detail and consistent quality.
- Worked independently and collaboratively with housekeeping teams to meet daily cleaning schedules and facility requirements.
- Maintained a safe, clean, sanitary, and professional environment for building occupants, employees, and visitors.
- Demonstrated reliability, strong work ethic, and commitment to maintaining high standards throughout long-term employment.
Education
College-Level Coursework -
UNIVERSIDAD AUTÓNOMA DE SANTO DOMINGO
Santo Domingo, Dominican Republic1996-01
Skills
- Sanitation standards
- Quality control
- Deep Cleaning Operations
- Safety & Compliance
- Operations management
- Workforce scheduling
- Employee development
- Team Leadership & Staff Supervision
- Facility services
- Maintenance coordination
- Customer service
- Vendor coordination
- Cost control
- Department communication
- Department communication
Personal Information
Title: Housekeeping Manager and Building Services
CORE COMPETENCIES
- English & Spanish Communication
- Bilingual: English & Spanish
ADDITIONAL QUALIFICATIONS
- Strong leadership and communication skills
- Experienced in commercial building housekeeping and janitorial operations
- Flexible to work weekends and holidays as required
- Reliable, organized, and detail-oriented
- Strong ability to work independently and as part of a team
- Experienced in maintaining cleanliness, safety, and sanitation standards
Timeline
Housekeeping Manager
HAVARD MAINTENANCE
2024.01 - Current
Building Housekeeping / Janitorial Services
JANITRONICS BUILDING SERVICES
2012.01 - 2024.01
College-Level Coursework -
UNIVERSIDAD AUTÓNOMA DE SANTO DOMINGO