Yahaira Yambo
Willow Bridge Property Company
Kansas City,MO
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Kansas City, MOOpen to relocation:
YesSummary
Community Manager coordinating operations across 2+ properties at once, including occupancy, capital projects, vendor scheduling, and resident issue resolution. Oversees 3+ capital projects per year, completes unit turn cost estimates, incident reports, insurance claims, and recruitment support while keeping sites presentable and compliant. Builds stable communities through consistent site walk-throughs, staff training, and cross-functional coordination.
1
Language
13
Years of experience
Work History
Multi-Site Business Manger
1 Year 2 Months- Coordinate day-to-day operations across assigned communities, balancing resident needs, leasing activity, and site priorities.
- Support lease administration tasks, including application review, file organization, and lease document preparation.
- Monitor rent rolls and occupancy activity to identify leasing gaps and maintain current property records.
- Coordinate maintenance follow-up with site teams to keep resident issues moving toward timely resolution.
- Prepare budgeting updates and variance notes for leadership review using property-level financial information.
- Review accounts payable items, confirm coding details, and route invoices for processing.
- Assist with fair housing compliance by reinforcing consistent leasing practices and documenting resident interactions.
- Maintain accurate records in Yardi and related systems to support leasing, billing, and operational reporting.
- Follow up on resident concerns and service issues to support retention and preserve positive community relations.
- Use Microsoft Excel to organize property data, support reporting, and compare trends across sites.
- Assist with vendor coordination, including work order communication, scheduling, and contract follow-through.
- Track leasing activity and renewal opportunities to support occupancy goals across assigned communities.
- Document property issues clearly and escalate recurring concerns through the appropriate internal channels.
- Support capital planning discussions by gathering site observations, repair needs, and project input from teams.
Community Manager
2 Years 4 Months- Track 95% occupancy and renewal performance to support leasing, retention, and property stability.
- Coordinate 1 resident requests per week while maintaining timely follow-up across multiple site locations.
- Oversee operations and performance across multiple site locations.
- Train new site managers and assistant managers on company procedures, systems, and best practices.
- Partner with HR on recruitment efforts, including interviewing candidates for management, maintenance, and office roles.
- Coordinate capital projects and interior renovations by gathering vendor bids, scheduling scope of work, and routing requests for property needs.
- Complete property walk-throughs, manage unit turn cost estimators, and handle incident reports, insurance claims, and legal issues.
Housing Specialist
5 Months- Process 1-3 applications weekly in line with state regulations and affordable housing compliance.
- Manage [number] rent collections monthly while handling move-ins, move-outs, and resident relations.
- Schedule and track work orders through completion, coordinating maintenance follow-up and resident communication.
- Assist with site inspections and document findings against varying state compliance requirements.
- Facilitate resident interviews and screening to support occupancy decisions and lease administration.
- Coordinate administrative tasks across collecting rents, processing move-ins, and processing move-outs with consistent follow-through.
- Maintain awareness of changing compliance requirements to support accurate, timely housing operations.
Senior Community Manager
4 Years 4 Months- Managed 50-80 resident service requests monthly while coordinating responses across teams and vendors.
- Maintained 95% occupancy across communities through leasing support, resident relations, and renewal follow-up.
- Directed daily community operations to deliver quality service with a hospitality focus for residents.
- Planned, trained, and coached team members to build a high-performing and successful onsite environment.
- Implemented occupancy and revenue plans while controlling expenses and supporting resident retention programs.
- Assisted with operational budgets, capital requirements, and expense forecasting using budgeting and profit and loss analysis.
- Performed recurring inspections of community facilities and equipment while maintaining fair housing and affordability compliance.
Leasing Consultant
4 Months- Handled lease renewals, expirations, military orders, and notices to vacate with accurate lease administration.
- Updated property listings across EPM, AHRN, and other websites, keeping available units current for prospects and staff.
- Managed phone calls, voicemails, and emails three times daily, routing resident and prospect requests appropriately.
- Coordinated showing, vendor, and calendar appointments with property managers while maintaining key control and access records.
- Used AppFolio and Yardi-style property systems to prepare applications, track availability, and support compliance documentation.
Assistant Manager/Community Manager
1 Year 10 Months- Built 75% occupancy retention through targeted marketing campaigns to support resident renewal and lease-up goals.
- Managed community employees while keeping daily operations aligned with local, state, federal, landlord-tenant, and Fair Housing requirements.
- Handled resident conflicts professionally and resolved issues with clear communication and steady follow-through.
- Completed high volumes of administrative work accurately and neatly to keep office operations organized.
- Monitored community income and expenses to support budget analysis and daily financial oversight.
- Created and executed marketing plans to maintain strong occupancy levels and attract prospective residents.
Assistant Manager
1 Year- Review 100% of lease applications and supporting documents to verify accuracy before approval decisions.
- Process 5-15 resident inquiries per day while maintaining prompt, professional service across leasing office interactions.
- Maintain compliance with Fair Housing, ADA, FCRA, and state and federal leasing policies in daily operations.
- Present community features to prospective residents, qualify needs, and respond to calls from residents and prospects.
- Inspect model units and market-ready vacancies daily to maintain cleanliness and readiness for showings.
- Update online advertising weekly with current market pricing and complete external market outreach when requested.
- Organize leases, reports, move-out inventory, and paperwork while supporting weekly reporting, resident communications, and market surveys.
Office Assistant\Community Manager
10 Months- Maintained market knowledge by tracking competition and local trends to support pricing and leasing decisions.
- Conducted apartment tours, answered prospect questions, and supported lease administration for potential tenants.
- Collected rental payments, tracked delinquencies, and managed accounts payable and budgeting for 3 assigned properties.
- Oversaw day-to-day tenant, subcontractor, and property management activities while resolving resident complaints promptly.
- Monitored common areas for cleanliness and safety, and communicated operational and financial updates to the regional manager.
- Reviewed building expenses, approved invoices, and supported budget variance analysis across property operations.
- Updated tenant and unit records, and maintained websites and printed materials for resident communication and marketing.
Education
Some college - Business Management
High school diploma - General Studies
Skills
Property management
Fair housing regulations
Lease administration
Resident relations
Maintenance coordination
Budgeting
Accounts payable
Profit and loss analysis
Microsoft Excel
Yardi
Yardi
Delinquency collections
Vendor contract negotiation
Eviction processing
Rent roll management
Occupancy forecasting
Lease renewal strategy
Capital expenditure planning
Budget variance analysis
Resident retention programs
Affordable housing compliance
Languages
Spanish - Expert
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Assessments
- Work style: Professionalism — Proficient
- July 2022
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Multi-Site Business Manger
Willow Bridge Property Company
08.2025 - Current
Community Manager
Living Well Homes
04.2023 - 08.2025
Housing Specialist
Manhattan Area Housing Partnership Inc.
08.2022 - 01.2023
Senior Community Manager
StoneCreek Communities
04.2018 - 08.2022
Leasing Consultant
Emerald Property Management
09.2017 - 01.2018
Assistant Manager/Community Manager
Michelson Realty Company
10.2015 - 08.2017
Assistant Manager
Leasing
10.2014 - 10.2015
Office Assistant\Community Manager
RHP-Properties
12.2013 - 10.2014
Junction City Sr High School
High school diploma from General Studies
McLennan Community College
Some college from Business Management