Yahchannah Actie
New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
4046
4046
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Consulting Quest
Brooklyn, NY
02.2025 - 10.2025
- Assisted clients with inquiries and provided product information daily.
- Resolved customer complaints through effective communication and problem-solving skills.
- Coordinated with team members to ensure timely responses to client requests.
Shift Supervisor
Grand Central Neighborhood Social Services
11.2021 - 05.2024
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created training modules and documentation to train staff.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Data entry through DHS CARES system
- Conduct Monthly Fire drills and fire extinguisher inspection / patrols
- Worked closely with all staff and administration to maintain optimum levels of communication to effectively and efficiently complete projects.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Residential Aide- Shift Supervisor
NAICA
02.2022 - 10.2022
- Conduct hourly Wellness check,
- Perform random Locker searches
- Census Count after every shift
- DHS Cares, Excel, Microsoft word entry
- Increased overall safety by conducting thorough facility inspections and promptly addressing any issues identified.
- Supported the professional development of staff members by facilitating access to relevant continuing education opportunities.
Shelter Security Guard
Nature's Finest Security
06.2021 - 01.2022
- Hour Patrol floors, Check clients /residents in and out of shelterAccess control
Receptionist
MERCY HOME FOR CHILDREN
04.2018 - 01.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
Some college - Forensic Science
CUNY Borough of Manhattan Community College
NYHigh school or equivalent - Diploma
Pathways to Graduation
Brooklyn, NYSkills
- Crisis Management
- Compassionate communication
- Facility Maintenance
- Teamwork and Collaboration
- Problem-Solving
- Customer service skills
- Multitasking
- Organizational Skills
- Excellent Communication
- Self Motivation
- Decision-Making
- Data Entry
Certification
- Guard Card
- First Aid and CPR, 11/01/22, Present
- F02, 08/01/20, 08/01/23
- Fire Guard For Shelters, 11/01/22, 10/01/25
- F80, 11/01/22, 10/01/25
- Fire Safety & Alarm Systems, 01/01/22, Present
- F03/F04, 11/01/22, Present
- S95
- CPR Certification, 11/01/21, 11/01/24
- First Aid Certification
- AED Certification
Additional Information
I am punctual and Respectful in everything I do. I take pride in whatever position I am in. Working smart to reach a goal in life is what I'm good for. I am an enteric and lively person with a positive attitude.
Assessments
- Work style: Reliability, Proficient, 11/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Security guard skills, Proficient, 11/01/21, Assessing risks, enforcing security standards, and handling complaints
- Supervisory skills: Motivating & assessing employees, Proficient, 01/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
Timeline
Customer Service Representative
Consulting Quest
02.2025 - 10.2025
Residential Aide- Shift Supervisor
NAICA
02.2022 - 10.2022
Shift Supervisor
Grand Central Neighborhood Social Services
11.2021 - 05.2024
Shelter Security Guard
Nature's Finest Security
06.2021 - 01.2022
Receptionist
MERCY HOME FOR CHILDREN
04.2018 - 01.2019
Some college - Forensic Science
CUNY Borough of Manhattan Community College
High school or equivalent - Diploma
Pathways to Graduation