Yahdira Moran-Mata
San Antonio,TX
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Vehicle Management Solutions
1431 North Comal St.
10.2017 - Current
- Communicate with drivers and personnel to coordinate timely tows of vehicles.
- Manage conflict resolutions with customers, drivers and management personnel to encourage professional relationships with in the business.
- Process invoices and payments of towed vehicles.
- Manage customer accounts and invoices.
- Answer phone calls and respond to customer emails.
- Develop and implement customer service policies and procedures.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
HOBBY LOBBY
17903 La Cantera Pkwy , San Antonio, Tx 78257
10.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Conducted regular store audits to verify compliance with company policies.
Merchandiser/Cashier
Academy Sports Outdoors
2643 Northwest Loop 410, San Antonio, Tx 78230
03.2017 - 10.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Organized store merchandise racks by size, style, and color.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Monitored store traffic and customer engagement to determine display effectiveness.
Education
No Degree -
San Antonio Community College
1819 N Main AveHigh School Diploma -
Memorial High School
1227 Memorial St06.2015
Skills
- Dependability
- Organization and Time Management
- Interpersonal Communication
- Flexible and Adaptable
- Bilingual
Certification
Vehicle Storage Facility License through TDLR
Languages
Spanish
Full Professional
Timeline
Sales Associate
HOBBY LOBBY
10.2021 - 06.2022
Dispatcher
Vehicle Management Solutions
10.2017 - Current
Merchandiser/Cashier
Academy Sports Outdoors
03.2017 - 10.2017
No Degree -
San Antonio Community College
High School Diploma -
Memorial High School