Yahir Diaz
Lake Worth,FL
Summary
Bilingual customer service representative skilled in problem resolution, active listening, and fostering positive customer relationships. Committed to enhancing experiences and minimizing errors. Willing to partake in requests made by my supervisors in order to maximize efforts to come out on top.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Winn Dixie
1491 S Dixie Hwy, Lantana, FL 33462
05.2025 - 05.2026
- Assisted customers with inquiries and product selections, ensuring positive shopping experiences.
- Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
- Oversaw scans and made sure equipment was working and organized for use for fast and easy access.
- Assisted managers with tasks that needed to be done and made requests be finished quick and efficiently.
- Able to assist customers in English and Spanish.
- Took on two other positions to contribute more to my overall growth in experience.
Dairy Stocker
Winn Dixie
1491 S Dixie Hwy, Lantana, FL 33462
04.2025 - 05.2026
- Stocked dairy shelves to ensure product availability and freshness.
- Monitored inventory levels and communicated replenishment needs to management.
- Assisted customers in locating dairy products and provided product knowledge.
- Maintained cleanliness and organization of dairy section to enhance shopping experience.
- Collaborated with team members to optimize stocking processes and efficiency.
- Trained new staff on dairy department procedures and safety standards.
- Unloaded arriving product stock and moved to store display areas.
Grocery Stocker
Winn Dixie
1491 S Dixie Hwy, Lantana, FL 33462
04.2025 - 05.2026
- Stocked shelves efficiently to maintain product availability and organization.
- Monitored inventory levels, ensuring timely replenishment of high-demand items.
- Assisted in product rotation to minimize spoilage and enhance freshness.
- Collaborated with team members to implement efficient stocking processes.
- Streamlined backroom organization, enhancing accessibility for stock retrieval.
Sales Associate
CVS Pharmacy
818 Southern Blvd, West Palm Beach, FL 33405
10.2024 - 04.2026
- Built relationships with customers to encourage repeat business.
- Hospitable Service for top of the line experience for customers.
- Assisted in orders done, answer phone calls to assist in needs, operated
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
Lake Worth Community High School
1701 Lake Worth Rd, Lake Worth Beach, FL 3346005-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Follow-up skills
- Assertiveness
- Product knowledge
- Bilingual
- Quick paced
- Common sense
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Video Gaming
- Music
- Photography
- Fashion
- Strategy Games
- Fashion and Style
Timeline
Customer Service Representative
Winn Dixie
05.2025 - 05.2026
Dairy Stocker
Winn Dixie
04.2025 - 05.2026
Grocery Stocker
Winn Dixie
04.2025 - 05.2026
Sales Associate
CVS Pharmacy
10.2024 - 04.2026
High School Diploma -
Lake Worth Community High School