Yahir Montoya
Los Angeles,CA
Summary
Customer-focused and results-driven college student with 2+ years of experience in customer service roles. Proven ability to enhance customer satisfaction and exceed performance goals in diverse industries. Skilled in handling customer inquiries, resolving issues promptly, and ensuring positive experiences. Strong communication, problem-solving, and interpersonal skills. Adept at adapting to new environments and delivering exceptional service. Seeking to leverage experience and dedication to contribute to the success of a customer-centric organization.
Overview
5
5
years of professional experience
Work History
Caterer
Global Capacity
Hollywood, CA
06.2022 - Current
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Organized and coordinated catering events with clients to ensure their needs were met.
- Analyzed customer feedback post-event in order to improve services offered by the catering company.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Floor Installer
Raul Flooring
Mobile, CA
05.2019 - Current
- Collaborated with team members to ensure efficient completion of projects within deadlines.
- Installed hardwood floors in residential homes, using hand and power tools.
- Communicated effectively with supervisors, colleagues, customers, and suppliers.
- Removed existing carpets, tile, or other materials from the surface prior to installation.
- Performed regular inspections of tools used during installations.
- Leveled surfaces with sanders and grinders to prepare them for new flooring.
- Resolved customer complaints related to quality or service issues promptly.
- Followed safety protocols at all times when operating machinery.
Barista
Starbucks
Santa Monica, CA
07.2022 - 01.2024
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
High School Diploma -
Culver City High School
Culver City, CA06-2022
Some College (No Degree) - Nursing
Santa Monica College
Santa Monica, CASkills
- Guest and client satisfaction
- Organizing and prioritizing
- Food Safety
- Personable and friendly
- Spanish Fluency
- Team contribution
- Analytical Thinking
- Time management abilities
- Problem-solving abilities
- Decision-Making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista
Starbucks
07.2022 - 01.2024
Caterer
Global Capacity
06.2022 - Current
Floor Installer
Raul Flooring
05.2019 - Current
High School Diploma -
Culver City High School
Some College (No Degree) - Nursing
Santa Monica College
Similar Profiles
Khensani California ShivambuKhensani California Shivambu
CALL CENTRE AGENT at Global CapacityCALL CENTRE AGENT at Global Capacity
Violet MoraaViolet Moraa
Managing Director at Classic Foods GlobalManaging Director at Classic Foods Global
Yanilsen FigueroaYanilsen Figueroa
QC Area De Despacho at CapacityQC Area De Despacho at Capacity