Yahir Ruiz
Healdsburg,California
Summary
Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Dustin Valette
Healdsburg, California
04.2022 - 03.2024
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Maintained the cleanliness of the lobby area, including wiping down tables and chairs.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Managed daily card and cash transactions, maintained payment records, and investigated discrepancies.
Host
Dustin Valette
Healdsburg, California
01.2022 - 02.2023
- Spoke with patrons to drive satisfaction with food and service.
- Answered the telephone to provide dining information and take reservations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Collected reservation information and communicated updates to guests via mobile device or in person.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Education
High School Diploma -
Healdsburg High School
Healdsburg, CA06-2022
Skills
- Reservation management
- Customer service
- Payment processing
- Conflict resolution
- Telephone etiquette
- Time management
Languages
Spanish
Professional
English
Professional
Certification
- BLS Certification
Accomplishments
- President of clubs in Highschool
- Involved in the training and distribution of new SOPs
References
References available upon request.
Timeline
Host
Dustin Valette
04.2022 - 03.2024
Host
Dustin Valette
01.2022 - 02.2023
High School Diploma -
Healdsburg High School
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