Yahira Aleman
Houston,TX
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walgreens, adept at resolving complex billing issues and ensuring FDA compliance. Proven problem-solver with strong verbal communication skills, committed to maintaining patient confidentiality and enhancing pharmacy operations. Skilled in medication dispensing and insurance confirmation, contributing to improved customer satisfaction.
Accomplished and certified Pharmacy Technician with over two years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
06.2023 - 09.2025
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
Education
High School Diploma -
Channelview High School
Channelview, TX05-2023
Associates - Pharmacy
San Jacinto College
Pasadena, TX03-2023
Skills
- Proper labeling procedures
- Problem-solving skills
- Drug storage procedures
- Patient confidentiality
- FDA compliance
- Insurance confirmation
- HIPAA
- Updating medication histories
- Manual and automated medication dispensing
- Pharmacy and customer records management
- Verbal and written communication
- Pharmacy operations
- Team collaboration
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Certified Pharmacy Technician
Walgreens
06.2023 - 09.2025
High School Diploma -
Channelview High School
Associates - Pharmacy
San Jacinto College
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