Summary
Work History
Education
Skills
Timeline
Generic

Yahirah Spencer

Yeadon,PA

Summary

Proven leader and adept communicator, I excelled at Footlocker by surpassing sales targets and mentoring new staff, enhancing team performance and customer satisfaction. My expertise in customer service and cash handling accuracy, coupled with a keen eye for store operations, propelled significant achievements without compromising attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Sales Lead Keyholder

Footlocker
05.2024 - Current
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.

Sales Associate

Footlocker
12.2023 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Commonwealth Charter Academy
Harrisburg, PA
06.2023

Skills

  • Team Management
  • Store operations
  • Customer Service
  • Attention to Detail
  • Organization
  • Customer Assistance
  • Product Knowledge
  • Customer Needs Assessment
  • Speech Clarity
  • Cash Handling Accuracy

Timeline

Sales Lead Keyholder

Footlocker
05.2024 - Current

Sales Associate

Footlocker
12.2023 - Current

High School Diploma -

Commonwealth Charter Academy
Yahirah Spencer