Yahir Perez
Wichita,KS
Summary
A hardworking and dedicated person with 2+ years experience in a customer service field. Very charismatic and sociable person. Always great on punctuality and attendance.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walmart
04.2022 - 05.2024
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively Listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
Laborer
Traffic Control Services, Wichita
05.2024 - Current
- Flagging
- Striping
- Lane Closures
Customer Service Representative
NORC at the University of Chicago
08.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Education
Associate - Business
Wsu Tech
Diploma -
West High School
05.2023
Skills
- Fast Learner
- Adaptability
- Ability to Work in a Team
- Customer Service
- Active Listener
- Analytical Thinking
- Communication
- Decision Making
- Hard Work and Dedication
- Problem Solving
Languages
English
Spanish
Accomplishments
• Honor Roll Student in high school.
•3.6 GPA
•2023 Scholarship Recognition Award
Timeline
Laborer
Traffic Control Services, Wichita
05.2024 - Current
Customer Service Representative
NORC at the University of Chicago
08.2023 - 01.2024
Customer Service Associate
Walmart
04.2022 - 05.2024
Associate - Business
Wsu Tech
Diploma -
West High School
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