Yahsel Benford
Compton
Summary
Compassionate homeless services professional with over 6 years of experience in client supervision, shelter operations, and crisis intervention. Expertise in de-escalation, incident documentation, and trauma-informed care, effectively connecting clients to community resources and permanent housing. Proven ability to foster positive relationships with clients, staff, and community partners while ensuring a safe and supportive environment.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Caregiver
IHHS
08.2012 - Current
- Provided care in diverse settings, including group homes and day service programs, ensuring tailored support for each environment.
- Supported patients in completing challenging tasks, prioritizing their safety and comfort.
- Manage medications and prepare meals
- Provided personal care assistance to clients with daily living activities.
- Administered medications according to care plans and schedules.
- Assisted clients with mobility and physical therapy exercises.
- Assisted clients with bathing, dressing, and personal care needs in a supportive environment.
- Encouraged independence by promoting self-care skills in bathing, grooming, and toileting.
Lead Monitor
Volunteers Of America
01.2022 - 08.2025
- Report disciplinary actions
- Rounds for site assessments and product restock
- De-escalation of client concerns
- Coaching/Training
- Connect clients with community resources
- Coordinate transportation
- Make sure clients are document ready in HMIS when referred to Case Manager
Monitor
Volunteers Of America
05.2021 - 01.2022
- Completed written reports and incident logs, inputting data into computer systems for accurate record-keeping
- Observed and reported activities to immediate supervisor, maintaining accurate client records, including temperature checks
- Ensure a safe environment and operation by completing routine checks, patrolling premises, detecting intrusion, disinfecting areas and correcting any unsafe working conditions
- Completed written reports and incident logs by inputting data into computer systems for accurate record-keeping.
Education
Diploma -
Locke High School
Los Angeles 08.1989 - 06.1993
Skills
- Customer Service
- Adaptability
- Team Leadership
- Communication Skills
- Problem Solving
- Crisis intervention
- De-escalation techniques
- Client Rapport Building
- Client Engagement
- Staff Training & Mentoring
- Trauma-Informed Care
- Report Writing
- Conflict Resolution
- Incident Documentation
- Safety & Security Monitoring
- Policy & Procedure Compliance
- Time Management
Timeline
Lead Monitor
Volunteers Of America
01.2022 - 08.2025
Monitor
Volunteers Of America
05.2021 - 01.2022
Caregiver
IHHS
08.2012 - Current
Diploma -
Locke High School
08.1989 - 06.1993