Yaidaris Villafane
Orlando
Summary
Highly motivated and driven young professional with a proven track record of excelling in independent work environments. Skilled in building strong relationships and effectively managing time, with a customer service-focused approach. Possesses excellent communication skills, enabling effective interaction with leaders at all levels while seamlessly handling administrative support tasks.
Overview
7
7
years of professional experience
Work History
Event Guide Lead
Universal Orlando
09.2017 - Current
- Provide support to guests about current facility events and future offerings
- Collaborated with team members to improve operations processes for customer deliverables
- Assisted diverse teams to deliver project requirements, developing creative solutions to meet deadlines.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
Front Desk Assistant
National Airlines
05.2023 - 10.2024
- Provide general office services, including scheduling vendors, maintenance requests, and visitor access
- Point of contact for receiving, scheduling shipping, and internal delivery of packages
- Manage facility communication distribution, providing timely updates to tenants
- Coordinated event planning and resolved issues to ensure successful company events.
- Systematized corporate records, including reconciliation and invoice payments of internal and external accounts
- Ensured consistent inventory control through partnership with department heads for sufficient supply of commonly utilized resources.
Sales Associate
Crocs
04.2019 - 11.2020
- Mentored team members in mastering sales techniques to consistently exceed store objectives
- Improved interpersonal skills with peers and leadership to drive team success towards service and operational goals
- Implemented updates to payment processes in line with security regulations.
Education
High School -
Olympia High School
Orlando, FL05.2018
Skills
- Time Management
- Relationship Building
- Customer Service
- Maintenance Scheduling
- Package processing
- Access Requests
- Team Building
- Microsoft Office
- Effective time management
- Venue coordination
- Sales and marketing
Websites
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Assistant
National Airlines
05.2023 - 10.2024
Sales Associate
Crocs
04.2019 - 11.2020
Event Guide Lead
Universal Orlando
09.2017 - Current
High School -
Olympia High School
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