Yaidelice Flores
Riverview,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonald's
Orlando, USA
02.2017 - 03.2023
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
Waitress
Maguro Sushi
Orlando, USA
02.2020 - 01.2022
- Waitress, taking orders, taking care of the costumer .
- Runner food, making drinks
- Cleaning tables
Representative Assistant
Child Care Services
Puerto Rico
03.2015 - 12.2016
- Ensured accuracy of all paperwork before filing or submitting it to appropriate departments and personnel.
- Responded to customer inquiries regarding care of the children and offered by the company.
- Provided emotional support when needed during periods of distress or anxiety.
- Implemented behavior management techniques to ensure safety of all children in the facility.
- Maintained accurate records of each child's attendance, behavior, meals served, naps taken and activities participated in.
- Adhered to health and safety regulations including fire drills, first aid procedures.
Education
<ul><li>Diplomatura trunca</li><li>En curso</li></ul> - Criminología
Sistema Universitario Ana G Mendez
Puerto Rico12.2024
High school diploma or GED -
Manuela Toro Morice
Puerto RicoSkills
- Microsoft Office expertise
- Excel
- Word
- Power point
- Zoom
- Communication skills
- Multitasking skills
- Recruiting and interviewing
- Sales monitoring
- Conflict resolution
- Employee scheduling
- Strategic planning
- Recruitment and hiring
- Problem-solving
- Verbal and written communication
- Customer service
- Succession planning
Personal Information
Work Permit: Autorizado a trabajar en EE. UU. para cualquier empresa
Timeline
Waitress
Maguro Sushi
02.2020 - 01.2022
Assistant Manager
McDonald's
02.2017 - 03.2023
Representative Assistant
Child Care Services
03.2015 - 12.2016
<ul><li>Diplomatura trunca</li><li>En curso</li></ul> - Criminología
Sistema Universitario Ana G Mendez
High school diploma or GED -
Manuela Toro Morice