Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yailys Mejias

Summary

Results-driven professional, with a developed problem solving mentality. Fostering a track record of success in roles requiring strong independent organizational and interpersonal abilities. Eager to leverage experience and medical education to contribute within a thriving healthcare organization. Skilled in team leadership, time management and Improving/evoking positive customer relationships, with a focus on making impactful decisions that drive company achievements. Committed to utilizing training and morale-building expertise to elevate employee engagement and performance levels.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Assurance

One Touch Direct
03.2025 - Current
  • Calculate data on call quality and coach agents to success.
  • Enter customer account data and communicate in a clear and concise manner.
  • Help agents Identify customer needs, provide resolutions to problems, and follow established procedures.
  • Interact with customers via outbound calls to answer inquiries regarding agent service and to aid with clients satisfactory.

Medical Coder (unpaid Internship)

The Golden Rule Care-provider
01.2025 - 02.2025
  • Review doctor visit and code diagnostics accordingly.
  • Code preexisting medication refills.
  • Place coding for test or medication ordered.
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.

FirstNet Chat Representative

One Touch Direct
04.2024 - 03.2025
  • Tailored to First Responder's cell service.
  • Individually, we resolve complex issues efficiently while keeping customers informed about progress updates.
  • Adapted professional text communication style based on individual customer preferences to ensure personalized experiences that met their unique needs.
  • Oversaw escalated concerns from other representatives, leading to successful resolution and increased client satisfaction levels.
  • Reduced waiting time for customers by consistently meeting or exceeding established response time goals.
  • Delivered compassionate care to individuals in distress, providing reassurance.

FirstNet Mentor (TECH)

One Touch Direct
01.2024 - 04.2024
  • Provided guidance to improve new agent performance and nurture individual strategic development.
  • Improved new agents by sharing knowledge and fostering a confident growth mindset.
  • Assisted learners in overcoming technical challenges and enhancing their skills.
  • Improved new agent engagement by creating a supportive and motivational environment.

Key Holder (Opener)

Bays Smoke Shop
11.2023 - 07.2024
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.

Technical Support Representative

One Touch Direct
12.2022 - 01.2024
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed elevated levels of call flow and responded to technical support needs.

Key Holder

Good Vibes Smoke Shop
05.2022 - 09.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Product Advisory, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Head Cook/Kitchen Manager

Girl and a Grill
08.2021 - 12.2022
  • Managing Food
  • Inventory
  • Product sales/Staff
  • Customer complaints
  • Outgoing product
  • Help train new employees.
  • Worked in a high-pressure environment.
  • Unloading truck materials
  • Performed official money count every day.
  • Inventory & supply shopping

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
Clearwater, FL
08-2025

Skills

  • MS Excel
  • MS Word
  • MS PowerPoint
  • Typing Speed: 40 WPM
  • Written and verbal communication
  • Quality Assurance Diagnostics
  • Problem solving skills
  • Attention to detail
  • Data entry
  • Adapting to a new environment
  • Team leadership
  • Decision-making
  • Staff training and development
  • Operations management

Certification

  • Certified Customer Service Professional, National Customer Service Association, Tampa, FL
  • Food Safety Manager, Safe Serv, Tampa, FL

Languages

English
Native or Bilingual
Spanish
Professional Working
French
Elementary

Timeline

Quality Assurance

One Touch Direct
03.2025 - Current

Medical Coder (unpaid Internship)

The Golden Rule Care-provider
01.2025 - 02.2025

FirstNet Chat Representative

One Touch Direct
04.2024 - 03.2025

FirstNet Mentor (TECH)

One Touch Direct
01.2024 - 04.2024

Key Holder (Opener)

Bays Smoke Shop
11.2023 - 07.2024

Technical Support Representative

One Touch Direct
12.2022 - 01.2024

Key Holder

Good Vibes Smoke Shop
05.2022 - 09.2023

Head Cook/Kitchen Manager

Girl and a Grill
08.2021 - 12.2022

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy

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