Yaima Leyva
Phoenix,AZ
Summary
Dynamic and detail-oriented professional with extensive experience at Area Agency On Aging, excelling in calendar management and customer service. Proven ability to enhance administrative workflows and maintain HIPAA compliance while supporting diverse client needs. Proficient in Microsoft Office, with a strong focus on data entry and effective communication. Efficient Receptionist Administrator known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office operations and positive client interactions.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Area Agency On Aging-region 1
Phoenix, Arizona
06.2022 - Current
- Managed front desk operations and greeted clients in a welcoming manner.
- Scheduled appointments and maintained calendars for multiple staff members.
- Processed incoming mail and distributed materials to relevant team members.
- Maintained office supplies inventory and coordinated orders with vendors.
- Assisted clients with information about services offered by the agency.
- Collaborated with team members to improve administrative workflows and efficiency.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Handled diverse needs for clients in-person, by phone or through email.
- Maintained reception area cleanliness and tidiness.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
Receptionist
Clinica La Familia
Phoenix, Arizona
03.2021 - 02.2022
- Answered phone calls and responded to inquiries promptly and courteously.
- Maintained organized patient records in compliance with privacy regulations.
- Coordinated communication between patients and healthcare providers effectively.
- Assisted in administrative tasks to support office operations daily.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed patient check-in and check-out processes smoothly.
- Verified insurance information and collected copayments accurately.
Logistics Intern
Zara Warehouse
Doral, Florida
05.2020 - 07.2020
- Coordinated inbound and outbound shipments to ensure timely processing.
- Assisted in inventory management and stock organization within the warehouse.
- Utilized warehouse management systems to track and manage inventory levels.
- Supported team in preparing orders for distribution and delivery schedules.
- Communicated with suppliers to confirm shipment details and delivery times.
- Performed quality assurance checks on products prior to shipment.
- Helped coordinate special projects related to freight forwarding activities.
- Created spreadsheets using Microsoft Excel to track data accurately.
- Utilized computer software programs such as Microsoft Word and Excel to create documents.
- Created spreadsheets using Microsoft Excel to track financial transactions for the practice's accounting department.
- Designed workflow models using various software programs such as Excel and Access.
Education
High School Diploma -
North Pointe Preparatory
Phoenix, AZ05-2020
Skills
- Calendar management
- Microsoft Office
- Data entry
- HIPAA compliance
- Customer service
- Office administration
- Communication skills
- Attention to detail
- Document retrieval
- Microsoft excel, project, and Visio
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Receptionist Administrator
Area Agency On Aging-region 1
06.2022 - Current
Receptionist
Clinica La Familia
03.2021 - 02.2022
Logistics Intern
Zara Warehouse
05.2020 - 07.2020
High School Diploma -
North Pointe Preparatory