Yaimara Vilches-Lewis
Port St Lucie,FL
Summary
Conscientious Healthcare professional offering over 14 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Highly-skilled phlebotomist with 14 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Friendly and reliable Certified Medical Esthetician with advanced training in microdermabrasion, chemical peels, waxing and facials.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Lewis Health Institute/ TLC
2010.05 - 2023.04
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Customer Service Associate
Policy- Studies Inc.
2007.01 - 2010.05
- Assist in clearing Queue during periods of high call volume
- Assist customer’s calls efficiently and effectively
- Floor Responsibility
- Provide support to CSR’s
- Handled irate Customers with complete satisfaction
- Covered for Front Desk position
- POC
Assistant Manager
Bravo Supermarket
2005.01 - 2007.01
- Ensuring Customer satisfaction by providing the highest level of customer service keeping all decisions within company’s guidelines
- Managed level of sales for all products
- Balanced Daily report to ensure store productivity
- Handled irate Customers with complete satisfaction
- Responsible for collecting payment for generating business
- Assisted Sales Associates with any problems.
Education
Medical Aesthetic -
Indian River Community College
Ft. Pierce, FL04.2016
Associate Degree In Science - Medical Assisting
Keiser University
Port Saint Lucie, FL05.2010
Fort Pierce Central High School
Fort Pierce, FL05.2006
Hialeah High School
Hialeah, FL01.2005
Skills
- Excellent customer services and communication skills in both English & Spanish
- Proficient in Microsoft Word, Excel, PowerPoint and Visio
- Strong computer skills
- Phlebotomy
- Patient-focused care
- Patient Flow Management
- HIPAA Compliance
- Compassionate
- Medical Procedures
- Immunization Administration
- Vital Sign Monitoring
- Knowledge of EKG rhythm interpretation
- Electrocardiographic rhythm recognition
- Medical terminology knowledge
- Laboratory Specimen Collection
- Anatomy and Physiology Knowledge
References
Reference available upon request
Timeline
Medical Assistant
Lewis Health Institute/ TLC
2010.05 - 2023.04
Customer Service Associate
Policy- Studies Inc.
2007.01 - 2010.05
Assistant Manager
Bravo Supermarket
2005.01 - 2007.01
Medical Aesthetic -
Indian River Community College
Associate Degree In Science - Medical Assisting
Keiser University
Fort Pierce Central High School
Hialeah High School
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