Yaira Espinoza
Payson,UT
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Front Desk - Insurance Customer Representative
Utah Avenue Insurance
Payson, UT
03.2024 - Current
- Assisted customers with phone and email requests for assistance, including policy changes and certificates of insurance.
- Handled customer inquiries regarding policy status, coverage details, and claim procedures over the phone and via email.
- Monitored expiration list to ensure timely renewal of expiring policies, minimizing lapses in coverage.
- Coordinated with insurance agents and customers to gather missing information.
- Carefully checked and verified personal data, policy information and property values for each insurance application.
- Collected, documented and entered data from and into multiple applications.
- Maintained detailed records of customer interactions and transactions to track inquiries, complaints, and feedback.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Entered details of medical bills and communications to assist examiners in reviewing comprehensive histories.
- Assisted in the training of new clerks on processing systems and workflow procedures.
- Tracked account balances regularly to ensure timely payment collection. receivable balances on assigned accounts.
Accounts Receivable • Front Office
Alliance Fence
Provo, UT
05.2020 - 04.2023
- Sales
- Accounts Specialist
- Accounts Receivable & Payable Specialist
- Managed account payments to ensure timely processing and minimize outstanding balances.
- Inside Sales Specialist
- Order entry
- Assisting Walk-in Customers
- Maintaining accurate Orders, Invoices & Yard Slips
- Assisted team members and managers in achieving goals and meeting project milestones, enhancing overall team productivity.
Dental Assistant • Front Desk Receptionist
Downtown Dental
Provo, UT
08.2018 - 04.2020
- Welcomed, seated and explained procedures to patients.
- Managed account collections to recover outstanding payments.
- Provided translation services to support communication between parties.
- Booked appointments and tracked check-ups for assigned patients.
- Outlined at-home care processes for patients post-procedure, enhancing understanding and compliance.
- Schedule Maintenance
- Account Payables
- Maintained friendly demeanor to alleviate patient anxiety, improving overall patient experience during visits.
- Translator
- Processed dental insurance claims accurately, facilitating timely payments and reducing billing discrepancies.
Education
Some College -
Utah Valley University
Orem, Utah 08.2018 - 01.2019
Dental Assisting -
Utah Valley Dental Assisting
Orem, UtahHigh School -
Payson High School
Payson, UtahSkills
- Customer Service
- Account Management
- Billing management
- Payment processing
- Detail orientation
- Organization and record keeping
- Schedule Creation
- Time management
- Task prioritization
- Communication skills
- Team collaboration
- Rapport building
- Service quality
- Problem-solving
- Strategic sales
- Office equipment proficiency
Languages
Spanish
Timeline
Front Desk - Insurance Customer Representative
Utah Avenue Insurance
03.2024 - Current
Accounts Receivable • Front Office
Alliance Fence
05.2020 - 04.2023
Some College -
Utah Valley University
08.2018 - 01.2019
Dental Assistant • Front Desk Receptionist
Downtown Dental
08.2018 - 04.2020
Dental Assisting -
Utah Valley Dental Assisting
High School -
Payson High School