Yaj Barot
30 Liberty Ave, Apt #3, Jersey City
Summary
Dedicated professional with strong skills in network troubleshooting and technical support. Committed to delivering exceptional customer service and efficient solutions in fast-paced environments. Detail-oriented individual with experience in technical support and software configuration. Proven ability to assist customers with returns and exchanges while troubleshooting issues effectively to enhance overall satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Amazon
Jersey City
06.2025 - Current
- Provide friendly, solution-focused service by addressing customer questions, verifying orders, and resolving return-related concerns.
- Assist customers with Amazon returns, exchanges, and pickup orders, ensuring a smooth and efficient experience.
- Process Amazon returns by scanning items, validating product condition, and preparing returns for shipment.
- Manage pickup orders by retrieving, organizing, and distributing Amazon packages accurately and promptly.
- Use handheld scanners, POS systems, and Amazon internal applications to process returns and pickups accurately.
- Verify digital receipts and customer accounts using Amazon’s return processing software to ensure accuracy and security.
Lab Assistant
Hudson County Community College
Jersey City
05.2023 - Current
- Provided targeted support to students during lab sessions to enhance learning experiences.
- Delivered on-site technical support for students and faculty, troubleshooting various classroom technologies.
- Assisted professors with setup of instructional technology, including projectors and audio systems.
- Guided students in navigating academic platforms and productivity tools effectively.
- Performed routine inspections and diagnostics on lab hardware to ensure operational efficiency.
- Installed, updated, and configured software across all devices to maintain compatibility.
- Maintained accurate logs of equipment status and maintenance activities to track performance.
- Supported asset management by documenting inventory and labeling equipment systematically.
Education
Associate of Science - Computer Science
Hudson County Community College
Jersey City, NJ12-2024
High School Diploma -
Baroda High School Bagikhana
Vadodara, Gujarat India06-2019
Bachelor of Arts - Digital Design
New Jersey Institute of Technology
Newark, New Jersey, NJSkills
- Network troubleshooting
- Software configuration
- Technical support
- Equipment maintenance
- Return processing
- Order verification
- Product knowledge
- Customer service
Certification
The National Society of Leadership and Success
Timeline
Retail Sales Associate
Amazon
06.2025 - Current
Lab Assistant
Hudson County Community College
05.2023 - Current
Associate of Science - Computer Science
Hudson County Community College
High School Diploma -
Baroda High School Bagikhana
Bachelor of Arts - Digital Design
New Jersey Institute of Technology