Abdilahi Guhat
Centreville
Summary
Certified Network Technician with expertise in data networks, LAN switching, IP routing, and network security. Over 3 years of experience in training staff to achieve profitability goals. Known for proactive issue identification and process optimization. Committed to minimizing technical disruptions and ensuring rapid recovery from network faults through effective preventive maintenance.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Retail Sales Associate
Verizon
Fairfax, VA
11.2023 - 06.2024
- Diagnosed and resolved mobile device, network, and connectivity issues to enhance customer satisfaction through effective troubleshooting techniques.
- Configured and deployed smartphones, tablets, and connected devices while ensuring proper software updates, security settings, and account provisioning.
- Managed sensitive customer information, ensuring compliance with privacy and security standards to maintain customer trust.
- Collaborated with team members to resolve complex technical issues, improving overall customer experience and support efficiency.
Fios Operations Manager
Verizon
Fairfax, VA
06.2024 - Current
- Coordinated daily Fios operational workflows and technical service to ensure seamless service delivery
- Executed home installations for Fios services, ensuring customer satisfaction and effective service activation
- Monitor network performance and troubleshoot connectivity issues.
- Collaborated with technical teams to diagnose and resolve network and service issues, enhancing overall service reliability
- Manage service tickets while meeting operational SLAs.
- Maintain hardware inventory and support equipment deployment.
- Configure LAN devices, routers, switches, and networking equipment.
Software Engineer Intern
Miler
Overland Park
06.2025 - 08.2025
- Built mobile logistics app for driver pickup planning, enhancing task prioritization and shipment workflows
- Implemented Next Pickup feature using React Native and REST APIs, streamlining driver planning
- Integrated Google Maps API for route visualization and ETA, optimizing driver navigation and decision-making
Operator
DreamStop LLC
Fairfax, VA
10.2024 - 04.2025
- Developed VPN and proxy server solutions for family and small clients.
- Configured Windows Server and Ubuntu Linux systems for local clients.
- Set up routers, switches, and LAN environments for secure remote access.
- Resolved networking and server issues while documenting technical deployments.
Education
Bachelor's Degree - Computer Science
Northern Virginia Community College
Annandale, VA 01.2025 - 10.2026
High School Diploma -
American School of Corr
Lansing 08.2017 - 05.2021
Skills
- Network monitoring
- SQL
- Network configuration
- Network security, Java
- Ticket management
- AngularJS
- LAN configuration
- Switches and routers
- Network troubleshooting
- Hardware inventory management
- React Native
- REST APIs
- Network troubleshooting
Personal Information
Title: Computer Science Student | IT & Network Specialist
Languages
English (Native), Arabic (Highly proficient), Somali (Native)
Projects
- Machine Learning Premier League Predictor (React, SpringBoot, PostgreSQL, Pandas, Scikit-Learn), Built a Premier League match forecaster that predicts match winners from player and team performance data, Integrated Spring Boot endpoints with PostgreSQL to deliver player and match data for real-time analytics, Developed a React analytics dashboard for exploring player and match trends and model predictions, Trained a feature-engineered ML model to predict match winners with ~70% accuracy using scikit-learn
- InfraQueue (Go, Python, PostgreSQL, Docker), Built InfraQueue, a distributed Go-based job processing platform handling 1,000+ asynchronous tasks, Implemented dead-letter queue handling after 3 retries, improving fault tolerance and preventing blocked tasks, Developed a Python SDK for job submission and status tracking, reducing manual API testing time by 40%
Timeline
Software Engineer Intern
Miler
06.2025 - 08.2025
Bachelor's Degree - Computer Science
Northern Virginia Community College
01.2025 - 10.2026
Operator
DreamStop LLC
10.2024 - 04.2025
Fios Operations Manager
Verizon
06.2024 - Current
Retail Sales Associate
Verizon
11.2023 - 06.2024
High School Diploma -
American School of Corr
08.2017 - 05.2021