Yajaira Flores
Boston
Summary
Professional with strong background in excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Alaska Airlines
08.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Perform boarding and control duties as checking flights tickets, assisting and directing passengers by making announcements, checking aircraft and confirming cabin security.
Server, Host
Charles River Country Club
04.2021 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender, Server
The Country Club
09.2020 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Program Assistant Intern
Sociedad Latina
01.2021 - 05.2021
- Facilitate lesson plans and promote hands- and minds- learning while incorporating best practices for English Language Learners. Discuss and review student project process, adapt curriculum and plan for upcoming activities.
- Support YCO coordinator with administrative duties, including data entry, outreach tracking, organization of physical and remote space.
- Positively support youth learning through conversations covered in programming, and encourage students to become leaders in their community.
- Performed administrative tasks including, family outreach, mailings and database management.
- Supported in curriculum enhancement for college access programming.
- Provided homework help, and personal support with enrichment activities at Mario Umana in after school programs in English and Spanish.
Assistant and Family Outreach
Soccer Without Borders
08.2016 - 07.2021
- Provided personal support for athletes during games but also with academic achievement with the purpose of improvement and English language development.
- Prepared practices, assisted to games, and provided excellent attention to parents when face-to-face or through phone/emails conversations in Spanish.
- Developed new systems of reaching out to be practicing and committing to certain goals through different professional networks.
- Maintained detailed records and documentation of interactions with athletes progress towards goals.
- Developed and implemented individualized intervention plans for athletes facing challenges and to make a different for their life and the future.
Education
Criminal Justice
Bunker Hill Community College
Charlestown, MANo Degree -
Northeastern University
Boston, MA06-2022
High School Diploma -
Fenway High School
Boston06-2021
Skills
- Bilingual/Multilingual - Spanish
- Critical thinking
- Strong work ethic
- Teamwork and collaboration
- Computer skills
- Excellent communication
Certification
Refugee Youth Summer Program - Harvard University
Timeline
Customer Service Agent
Alaska Airlines
08.2023 - Current
Server, Host
Charles River Country Club
04.2021 - 10.2024
Program Assistant Intern
Sociedad Latina
01.2021 - 05.2021
Bartender, Server
The Country Club
09.2020 - 07.2021
Assistant and Family Outreach
Soccer Without Borders
08.2016 - 07.2021
Refugee Youth Summer Program - Harvard University
Criminal Justice
Bunker Hill Community College
No Degree -
Northeastern University
High School Diploma -
Fenway High School
Similar Profiles
Kyle GrantKyle Grant
Director, Human Resource Business Partners at Alaska AirlinesDirector, Human Resource Business Partners at Alaska Airlines
Ismael CervantesIsmael Cervantes
Customer Service Agent at Alaska AirlinesCustomer Service Agent at Alaska Airlines
Sweetie MoalaSweetie Moala
Customer Service Representative at Alaska AirlinesCustomer Service Representative at Alaska Airlines