Yajaira Lopez Flores
Everett,MA
Summary
Dynamic host with strong customer service skills, adept at creating positive guest experiences in high-pressure environments. Proven ability to manage reservations and optimize guest flow.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Host
Mystique
Everett, MA
09.2023 - 02.2026
- Welcomed and seated guests, ensuring a positive first impression.
- Managed reservations and waitlists effectively to optimize guest flow.
- Maintained cleanliness and organization of host area for improved guest experience.
- Monitored dining room activities to anticipate guest needs proactively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Warehouse Worker
Amazon
Bridgewater, MA
01.2020 - 01.2023
- Managed inventory controls, ensuring accurate stock levels and timely replenishment of items.
- Trained new employees on safety protocols and operational procedures to maintain compliance with company standards.
- Supervised daily operations, coordinating tasks among staff to optimize productivity and meet shipping deadlines.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Host
Chili's Bar and Grill
Chelsea, MA
04.2012 - 05.2015
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Lare Institute
Chelsea, MA01-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Hospitality and accommodation
- Restaurant operations
- Flexible and adaptable
- High volume dining
- Service prioritization
- Safe food handling
- Cleaning and sanitation
- Front of house organization
Languages
Spanish
Native or Bilingual
Timeline
Host
Mystique
09.2023 - 02.2026
Warehouse Worker
Amazon
01.2020 - 01.2023
Host
Chili's Bar and Grill
04.2012 - 05.2015
High School Diploma -
Lare Institute