Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juanita Martinez

Long Beach,California

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Manager

Parkers' Lighthouse
01.2018 - Current
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • WSET Level 2 with Merit
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.

General Manager

Pizza Hut
01.2016 - 04.2018
  • Provide clear and concise direction during shift
  • Ensure all customers are acknowledged and content
  • Meet company quality standards and needs
  • Managed budget implementations, employee evaluations, and contract details.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Visual Assistant

Forever 21
10.2015 - 01.2018
  • Provide Customer Service
  • Set up and maintained store displays
  • Inventory and Stock

Education

AA for Transfer Registered Nurse -

Long Beach City College
Long Beach, California

Class of 2015 -

Bell Gardens High School
Bell Gardens, California

Skills

  • Problem Resolution
  • Expense Tracking
  • Scheduling and Coordinating
  • Task Delegation
  • Hiring and Training
  • Computer Skills

Languages

Spanish

Timeline

Manager

Parkers' Lighthouse
01.2018 - Current

General Manager

Pizza Hut
01.2016 - 04.2018

Visual Assistant

Forever 21
10.2015 - 01.2018

AA for Transfer Registered Nurse -

Long Beach City College

Class of 2015 -

Bell Gardens High School

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Juanita Martinez