Yajaira Perez

In my role I had to take care of order management, emails, update reports, and update customers. make sure orders were completed on time. Follow up with employments to make sure task were completed as needed.

• Ensure that customers are satisfied with products and service.
• Determining the quickest, most effective ways to answer a client’s questions.
• Working with a team of CRS and other departments to find the appropriate solutions.
• Managed customer calls efficiently in a fast-paced call center environment.

• Managed customer calls efficiently in a fast-paced call center environment.
• Delivered fast and friendly service regarding questions and service complaints.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Anticipated needs and resolved problems to keep customers happy.
• Assisted customers in resolving product problems regarding usage or repair.
• Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales.
• Handled customer inquiries, billing questions, payments, and service requests.
• Preparing international paper work for orders outside the country.