Yajaira Polvos
San Jose,CA
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability, interpersonal and communication skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Program Specialist
Community Soltuions
Morgan Hill, CA
03.2023 - Current
- Work collaboratively with team to maintain positive morale.
- Effectively engage and interact with clients by demonstrating strong interpersonal skills.
- Handle all client interactions in a courteous and professional manner using effective listening skills and seeks to understand others divergent views.
- Provides crisis interventions.
- Observe clients for changes in physical, emotional, mental or behavioral condition.
- Encourage clients to participate in activities of daily living to enhance personal care.
- Report concerns to nurse to promote optimal care.
- Assist clients with maintaining good personal hygiene.
- Encourage clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Monitor and educate clients on medication usage, symptoms and side effects.
- Document clinical notes which allows to track clients progress and create a treatment plan.
Product Operations Specialist
Old Navy, Gap
San Jose, CA
10.2020 - 06.2022
- Promoted (July 2021)
- Leading processes of marketing throughout store
- Managing and receiving product through shipment.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Contacted suppliers to verify shipment details.
- Drove store sales by driving loyalty and store credit cards.
- Built and removed different displays and specific products based on customer requirements and promotional needs.
Cashier
Dick's Sporting Goods
San Jose, CA
01.2019 - 10.2019
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Handled credit applications from customers.
Lead Brand Representative
Hollister Co.
San Jose, CA
09.2017 - 05.2018
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Provided face to face with peers to achieve individual goals
- Set displays and set store moves
Sales Associate
Champs Sports
San Jose, CA
08.2016 - 07.2017
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products, and services information.
Education
San Jose State University
San Jose, CA01-2024
High School Diploma -
Gunderson High School
San Jose, CA06.2018
Associate of Arts -
Evergreen Valley College
San Jose, CASkills
- Customer Service
- Reliable and Trustworthy
- Fluent in Spanish, English
- Problem Solving
- Working Collaboratively
- Organizational Skills
- Friendly, Positive Attitude
- Multitasking
- Communication, Interpersonal Skills
- Team Management
- Crisis Intervention
- Critical Thinking
- Active Listening
Timeline
Program Specialist
Community Soltuions
03.2023 - Current
Product Operations Specialist
Old Navy, Gap
10.2020 - 06.2022
Cashier
Dick's Sporting Goods
01.2019 - 10.2019
Lead Brand Representative
Hollister Co.
09.2017 - 05.2018
Sales Associate
Champs Sports
08.2016 - 07.2017
San Jose State University
High School Diploma -
Gunderson High School
Associate of Arts -
Evergreen Valley College
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