YAJAIRA SANTOS
Cape Coral
Summary
Strong organizational skills with a focus on customer service and merchandise reconciliation. Led teams to streamline operations and enhance workflow, while maintaining a clean and inviting environment. Efficiently managed customer inquiries, ensuring high satisfaction and fostering a positive shopping experience.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
Cape Coral
10.2018 - Current
- Led team to enhance operational efficiency and improve workflow processes.
- Coordinated project timelines and ensured timely completion of deliverables.
- Mentored new team members in company policies and procedures, fostering a knowledgeable workforce.
- Developed training materials to support staff development and knowledge sharing.
- Facilitated team meetings to discuss goals, challenges, and progress updates.
- Implemented strategies to streamline communication between departments effectively.
- Analyzed team performance data to identify areas for improvement and training needs.
- Managed conflict resolution within the team to maintain a positive work environment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members based on skill sets, enhancing overall team productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified and implemented process improvements, streamlining operations and boosting team effectiveness.
- Enter the merchandise into the system and report any anomaly during the receipt.
- Offer a friendly, attentive, and helpful service to the bakery customers.
- Clean, fill, and rotate the counter area that is in the customer service area and adjacent to the bakery or deli.
- Work with the Baker to determine what items may need to be baked or decorated.
Caf. Food Service
The Heights Foundation
11.2016 - 12.2017
- Opened school door daily, served breakfast, lunch, and snacks, ensuring kitchen cleanliness met Lee School standards.
Bakery
Publix
03.2015 - 06.2015
- Decorated cakes and provided exceptional customer service at front desk.
- Assisted customers by carrying groceries to vehicles, ensuring a positive shopping experience.
Education
Some College (No Degree) - Principles of nutrition in relationship to wellness, food choices, food preparation, and food storage
FSW
Fort Myers, FLSkills
- Inventory management
- Food safety compliance
- Transaction management
- Record-keeping skills
- Customer service
- Relationship management
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Adaptability to change
- Effective communication
- Interpersonal skills
Languages
Spanish
Full Professional
English
Professional
Timeline
Team Lead
Walmart
10.2018 - Current
Caf. Food Service
The Heights Foundation
11.2016 - 12.2017
Bakery
Publix
03.2015 - 06.2015
Some College (No Degree) - Principles of nutrition in relationship to wellness, food choices, food preparation, and food storage
FSW