Yajaira Zapata

Enhanced guest satisfaction by providing exceptional customer service

and promptly addressing concerns.

• Participated in ongoing training sessions to stay current on industry trends and best practices.
• Managed lost-and-found items effectively by logging details accurately into the system and reuniting items with their owners when possible.
• Maintained hotel cleanliness and appearance, contributing to a welcoming environment for guests.
• Assisted with luggage handling, ensuring timely delivery and careful handling of personal belongings.
• Conducted regular inventory checks on linens and supplies, ensuring adequate stock for daily operations.

Stocking

• Maintained current knowledge of shelf planograms and end-cap plans to effectively merchandise products
• Stocked fruits and vegetables and removed old or poor-quality products.
• Rotated grocery products each day ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule.

Customer Service

• Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
• Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.

Cleaning/Organization

• Removed trash and swept and mopped floors for a professional appearance.

Collected carts from the parking lot and designated returns.