Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yakanya Toney

Columbus,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Foundever
03.2024 - Current
  • Handled 30+ inbound customer service calls daily
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Navigated through multiple systems and tools
  • Assisted customers with their tax returns with both product/software inquiries, as well as with tax questions and calculations.
  • Applied defined practices, procedures, and company policies to troubleshoot and resolve product and tax support customer inquiries.
  • Interacted with customers utilizing strong written and verbal skills as well as deep customer empathy

Medical Receptionist

Carenet Health
05.2023 - 04.2024
  • Answered 40+ inbound calls; transferred and directed calls; provided exceptional customer service via telephone
  • Responsible for all front office patient coordination; to be completed on time (e.g
  • Appointment scheduling, transport coordination)
  • Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership
  • Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
  • Answer all inquiries from patients, customers, and third-party vendors; provide clinic directions/hours of operation
  • Contact health plans and verify patient insurance information.

Personal Shopper

Walmart
07.2022 - 05.2023
  • Increased Productivity by scanning items quickly and completing as many orders as possible
  • Fulfilled over 30+ customers specific grocery orders based on customer requirements and inventory availability every day
  • Complete and process online grocery orders,use electronic devices to locate select items, and package items for pick-up
  • Provided an elevated customer experience to generate a loyal clientèle.

Customer Service Agent

Sitel
01.2021 - 07.2022
  • Handled 70+ calls daily,with duties including using a computerized system to gather information and respond to questions
  • Provided accurate information to members
  • Handled customer service-related inquiries from members,providers,physicians,and internal and external clients
  • Assisted members with understanding and maximizing their pharmacy distribution program.
  • Refilled mail-order prescriptions for patients

Personal Shopper

Walmart
06.2020 - 01.2021
  • Increased Productivity by scanning items quickly and completing as many orders as possible
  • Fulfilled over 30+ customers specific grocery orders based on customer requirements and inventory availability every day
  • Complete and process online grocery orders,use electronic devices to locate select items, and package items for pick-up
  • Provided an elevated customer experience to generate a loyal clientèle.

Cashier

Popeyes Louisiana Kitchen
06.2019 - 04.2020
  • Managed customer orders efficiently and accurately, operated the cash register, accepted payments, and ensured the accuracy of the cash register
  • Provided prompt, courteous, and friendly customer service
  • Interacted positively and professionally with Guests and coworkers
  • Maintained knowledge of current sales and promotions upsold when appropriate.

Education

Diploma - Clinical Medical Assistant

Miller-Motte Technical College
Columbus, GA
12.2023

Certificate - Phlebotomy Technician

First Step Health Agency
Columbus, GA
08.2021

Diploma - Administrative Medical Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
01.2021

Skills

  • Conflict resolution
  • Written and verbal communication
  • Attentiveness
  • Organizational Skills
  • Speaking effectively
  • Problem solving
  • Critical thinking
  • Active listening
  • Adaptability
  • Empathy

Timeline

Customer Service Representative

Foundever
03.2024 - Current

Medical Receptionist

Carenet Health
05.2023 - 04.2024

Personal Shopper

Walmart
07.2022 - 05.2023

Customer Service Agent

Sitel
01.2021 - 07.2022

Personal Shopper

Walmart
06.2020 - 01.2021

Cashier

Popeyes Louisiana Kitchen
06.2019 - 04.2020

Diploma - Clinical Medical Assistant

Miller-Motte Technical College

Certificate - Phlebotomy Technician

First Step Health Agency

Diploma - Administrative Medical Assistant

Ultimate Medical Academy - Clearwater
Yakanya Toney