Yakenny Vasquez-Radillo
Fresno,CA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Knowledgeable about dispatch procedures and policies.
Overview
8
8
years of professional experience
Work History
Communications Dispatcher
Fresno Sheriff's Department
04.2024 - 12.2024
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Dispatches law enforcement personnel using the computer-assisted dispatch (CAD) and radio systems.
- Answers incoming calls; or refers call or caller according to policy and procedure.
- Prioritizes calls in order to determine dispatch order and law enforcement personnel required in accordance with policy and procedure.
- Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Security Dispatcher
Community Medical Centers -Fresno
06.2022 - 04.2024
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Monitors the Closed Circuit Television (CCTV) surveillance cameras in real live time for activity, initiate security response when necessary.
- Utilize the Public Address (PA) system to make emergency announcements.
- Input all calls for service and department activities in the Computer Aided Dispatch (CAD) system. Maintain accurate logs and documentation of calls for service.
Front Desk Receptionist
Accelerated Urgent Care
03.2022 - 05.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
Employee Screening-Testing
Community Medical Centers -Fresno
10.2021 - 06.2022
- Comply with all designated safety policies and procedures to include wearing company provided and required PPE in the work area
- Comply with HIPPA policies and regulations
- Log visitors into EPIC and screen them for any COVID-19 symptoms
- Ensure everyone entering the hospital are employees, approved visitors or patients
- Communicate with each hospital floor regarding visitors
- Ensure everyone's schedules are implemented
- Submit an end of shift report to management
Patient Access Representative
United Health Centers
01.2021 - 10.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Used Athena to schedule appointments.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Transferred calls to correct departments.
- Listened to patients needs.
- Manage about 180 calls per day.
Office Supervisor
Fiesta Insurance Franchise Corporation
05.2019 - 01.2021
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
- Provided DMV services such as renewals, title transfers, moving permits, lift up suspensions, etc.
Food Service Attendant, Cashier, Catering Prod
Corner Bakery Cafe
06.2018 - 05.2019
- Label all food that was opened and used.
- Responsible for making set ups and prep for catering for following day.
- Maintain service stations with appropriate items, including napkins, condiments and silverware, restocking as needed.
- Handle all customer relations issues in gracious manners and in accordance with company policies.
- Operate standard kitchen equipment with focus on safety and sanitation.
- Listen to, understand and clarify guest concerns and issues.
- Drive catering vans safely to each deliveries.
- Enter details such as payments, account information and call logs into the computer system.
Crew Member
McDonald's
07.2016 - 09.2018
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Handled currency and credit transactions quickly and accurately.
- Maintained high standards of customer service during high-volume, fast-pace operations.
- Operated the drive-through window and sales register quickly and efficiently.
- Promptly and empathetically handled guest concerns and complaints.
- Immediately inform supervisors when supplies are low or if equipment is not functioning properly.
- Took drive-thru orders meanwhile making coffee, smoothie, or shakes
Peer Tutor
Fresno Unified School District
07.2016 - 07.2018
- Helped students prepare for quizzes and examinations.
- Assisted with homework and provided supplementary instruction.
- Promoted the development of good study habits and learning skills.
- Picked up homework/classwork from their teacher.
- Followed up with grades.
- Documented student attendance and progress against goals.
- Created goals for the student.
Education
High School Diploma - undefined
Roosevelt High School
Fresno, CA2018
Skills
- Staff Supervision
- Team Leadership
- Critical Thinking
- Relationship building
- Strong work ethic
- Document Calls
Accomplishments
Reading & Beyond Academy Program
Summer 2015
3-week Youth Job Preparation Program
Fall 2015
TEEN CERT
June 2, 2017
Emergency Management Institute
FEMA
IS-00100.b / IS-00907
May 2017
Basic Life Support (BLS)
March 2022
Timeline
Communications Dispatcher
Fresno Sheriff's Department
04.2024 - 12.2024
Security Dispatcher
Community Medical Centers -Fresno
06.2022 - 04.2024
Front Desk Receptionist
Accelerated Urgent Care
03.2022 - 05.2023
Employee Screening-Testing
Community Medical Centers -Fresno
10.2021 - 06.2022
Patient Access Representative
United Health Centers
01.2021 - 10.2021
Office Supervisor
Fiesta Insurance Franchise Corporation
05.2019 - 01.2021
Food Service Attendant, Cashier, Catering Prod
Corner Bakery Cafe
06.2018 - 05.2019
Crew Member
McDonald's
07.2016 - 09.2018
Peer Tutor
Fresno Unified School District
07.2016 - 07.2018
High School Diploma - undefined
Roosevelt High School