Yakina Hunter
Washington,DC
Summary
Customer Service Specialist experienced in prioritizing tasks and managing multiple responsibilities in fast-paced environments. Achieved high customer satisfaction by effectively resolving escalated support issues and maintaining strong relationships through active listening and efficient communication. Focused on leveraging CRM systems to enhance service delivery and contribute to overall company success.
Overview
1
1
Language
20
20
years of professional experience
Work History
Customer Service Representative/Cashier Team Lead
Lowe's
Washington, Dc
01.2016 - 06.2023
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Managed returns and exchanges while adhering to company policies.
- Collaborated with team members to ensure a positive shopping experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Wendy's
Washington, Dc
06.2006 - 12.2011
- Provided excellent customer service by addressing inquiries and resolving issues.
- Processed customer transactions efficiently at fast-paced restaurant environment.
- Maintained accurate cash register and balanced drawer at the end of shifts.
Sales person/Cashier
Susan fashion
Temple Hills, Maryland
02.2003 - 12.2005
- Processed customer transactions efficiently at Susan Fashion.
- Provided assistance to customers with their needs with product inquiries and recommendations.
- Maintained organized cash register and accurate cash handling procedures.
- Collaborated with team members to create a welcoming shopping environment.
Education
Ballou Stay
Washington , DcSkills
- Point-of-sale systems
- Transaction processing
- Retail sales strategy
- Inventory management
- Product knowledge
- Customer service
- Customer interaction
- Complaint resolution
- Issue resolution
- Team collaboration
Languages
English
Full Professional
A1
Timeline
Customer Service Representative/Cashier Team Lead
Lowe's
01.2016 - 06.2023
Cashier
Wendy's
06.2006 - 12.2011
Sales person/Cashier
Susan fashion
02.2003 - 12.2005
Ballou Stay