Yala Hodges
Lake Orion,Michigan
Summary
Hard-working and energetic Supervisor with exceptional experience leading teams, delivering results in a positive manner and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Positive and kind attitude towards life and the others around me.
Overview
6
6
years of professional experience
Work History
Closing Operations Specialist
United Wholesale Mortgage
Pontiac, MI
06.2023 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Handled difficult phone calls with positivity and kindness
- Worked with multiple different people and in a fast paced environment
- Paid attention to details revolving multiple files
- Adaptaed to the many changes that were made
Supervisor
Clearview
5502 Lapeer Rd
08.2020 - Current
- Created and managed project plans, timelines and budgets.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated employee performance and coached and trained to improve weak areas.
- Frequently inspected production area to verify proper equipment operation.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Held onto supervisor phone
- Delegated work and tasks for multiple employees
- Multitasking
Cashier /usher
NCG Cinemas
4190 E Court Street
07.2018 - 03.2020
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Handled crowd control to maintain order and prevent overcrowding.
- Monitored events to identify potential problems and minimize disruptions.
- Directed ticket holders to seats and facility locations.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained clean and organized venue to create pleasant experience for guests.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Sold admission, processed payments, and issued tickets.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained professional demeanor to represent venue and create positive impression.
Education
High School Diploma -
Mott Middle College High School
Flint, MI06.2019
Skills
- Mentoring
- Morale Improvements
- Leadership
- Workflow Monitoring
- Priority Management
- Job Assignments
- Performance Tracking and Evaluations
- Motivating Performers
- Negotiation
- Training and Development
- Negotiation and Conflict Resolution
- Supervising Employees
- Shift Coverage
- Employee Performance Management
- Great memory
- Sociable
- Calm under pressure
- Multitasking
Timeline
Closing Operations Specialist
United Wholesale Mortgage
06.2023 - Current
Supervisor
Clearview
08.2020 - Current
Cashier /usher
NCG Cinemas
07.2018 - 03.2020
High School Diploma -
Mott Middle College High School