YALEXI APONTE
Orlando
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Team Member
Dairy Queen Grill & Chill
Orlando
05.2022 - Current
- Completed checkouts, returns, and voids.
- Ensured accuracy: Monitoring cash registers and ensuring transactions are accurate.
- Trained: Mentoring cashiers on customer service and cash handling procedures.
- Customer service: Provided excellent customer service during the checkout process.
- Sought product knowledge to answer customer questions and provided selling opportunities.
- Engaged in safe work practices and encouraged others to do the same.
- Documented and communicated issues to the appropriate managers and department.
Sales Associate
Victoria Secret
Orlando
05.2024 - 08.2024
- Greeted customers, make them feel comfortable, and answer questions.
- Understood the products or services being sold, including their features, benefits, pricing, and promotions.
- Provided recommendations based on customer needs or preferences, introduce new products, and process purchases.
- Assisted with receiving and stocking merchandise and locate merchandise for customers.
- Helped with the store opening and closing process and resolved customer complaints.
- Operated the cash register, handled cash payments and credit card processing, and processed returns and exchanges.
- Alerted management of potential security issues.
- Assisted customers in selecting products and provided personalized recommendations.
- Educated customers about promotions and loyalty programs to boost engagement and sales.
- Helped customers find specific products, answered questions, and offered product advice.
Receptionist
SKYS Renovation
Orlando
08.2023 - 03.2024
- Answered, screened, and directed phone calls to staff; took messages and scheduled appointments.
- Received mail, documents, packages, and courier deliveries and delivered or distributed items.
- Performed administrative and clerical support tasks.
- Performed basic filing and recordkeeping.
Education
High School Diploma - General Studies
University High School
Orlando, FLSkills
- Scheduling
- Strategic Planning
- Active Listening
- Time Management
- Service Orientation
- Writing
- Monitoring
- Reading Comprehension
- Coordination
- Social Perceptiveness
- Active Learning
- Attention to Detail
- Dependability
- Cooperation
- Integrity
- Self Control
- Independence
- Concern for Others
- Stress Tolerance
- Adaptability/Flexibility
- Achievement/Effort
Skills And Work Styles
- Scheduling
- Strategic Planning
- Active Listening
- Time Management
- Service Orientation
- Writing
- Monitoring
- Reading Comprehension
- Coordination
- Social Perceptiveness
- Active Learning
- Attention to Detail
- Dependability
- Cooperation
- Integrity
- Self Control
- Independence
- Concern for Others
- Stress Tolerance
- Adaptability/Flexibility
- Achievement/Effort
Timeline
Sales Associate
Victoria Secret
05.2024 - 08.2024
Receptionist
SKYS Renovation
08.2023 - 03.2024
Team Member
Dairy Queen Grill & Chill
05.2022 - Current
High School Diploma - General Studies
University High School