Yalia Sykes

• Managed high-stress situations effectively, maintaining professionalism
• under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Assisted with the training of new staff on departmental policies, procedures, and standards • Collaborated with other healthcare professionals regarding to improve patient care

• Checked source documents against entered data ot ensure accuracy • Updated existing records with new or revised information as needed

• Assisted ni preparing presentations on findings from various studies conducted by the organization • Research regarding healthcare related issues among adolescence

• Research contributing to the improvement of illness etc

• Contributed ot the training of healthcare professionals using scripts created by research

• Answered customer inquiries and provided accurate information regarding products and services

• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.