Yalin Caceres
Lakeland,FL
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
SaludVIP
08.2024 - Current
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Leveraged patient feedback and performed process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Reduced overhead costs by identifying areas for improvement in supply management.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Completed bi-weekly payroll for employees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Enhanced operational workflows, analyzing and redesigning processes for improved efficiency.
Medical Assistant
United Vein Centers
09.2023 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Developed strong relationships with patients by providing compassionate care, fostering trust, and promoting a positive atmosphere during their surgical experience.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
IMA Medical Group
08.2022 - 09.2023
- Welcomed patients and inquired about wellbeing since last treatment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Administer in office medications as needed, including injections, orally or inhaling.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed lab drawn, EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Called and faxed pharmacies to submit prescriptions and refills.
Front Office Assistant
IMA Medical Group
07.2019 - 08.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Volunteered to help with special projects of varying degrees of complexity.
Paraprofessional Educator
School Board Of Polk County / Scott Lake Eleme
10.2016 - 07.2019
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
Education
BBA - Business Administration And Marketing
Inter American University of Puerto Rico Metropolitan Campus
05.2009
High School Diploma -
Dr. Juan Jose Osuna
05.2003
Skills
- EMR Systems
- Patient Relations
- Time Management
- Administrative Support
- Critical Thinking
- Bilingual
- Detail-Oriented
- Office Management
- Customer service
- Office administration
- Office management
- Workflow planning
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Manager
SaludVIP
08.2024 - Current
Medical Assistant
United Vein Centers
09.2023 - 08.2024
Medical Assistant
IMA Medical Group
08.2022 - 09.2023
Front Office Assistant
IMA Medical Group
07.2019 - 08.2022
Paraprofessional Educator
School Board Of Polk County / Scott Lake Eleme
10.2016 - 07.2019
High School Diploma -
Dr. Juan Jose Osuna
BBA - Business Administration And Marketing
Inter American University of Puerto Rico Metropolitan Campus
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