Yalonda Brooks
Mobile,AL
Summary
Experienced in customer service with a strong background, I bring expertise and a wealth of experience to any role. Dedication to exceptional service consistently exceeds customer expectations, fostering lasting relationships. Skilled at resolving issues and handling difficult situations professionally and tactfully. Excellent communication skills and attention to detail drive positive customer experiences and business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chat Representative - Team Lead
Grainger
10.2021 - Current
- Helped manage a team of over 25 members to ensure we carry out the best customer service for chat
- Provided accurate price quotes and estimates
- Informed new and recent customers of special pricing and promotions
- Completed sales and set up delivery for customers
Customer Service Representative
Go Daddy
12.2019 - 10.2021
- Effectively built rapport with customers and raised retention by 20%
- Expert in product knowledge, sales and promotions within large corporations
- Supervised 5 team members and organized meeting and team building.
Customer Support Associate
Matrix Medical Network
06.2019 - 12.2019
- Assist members while demonstrating the benefits of health risk assessments and overcome objections
- Provided excellent customer service through outbound calls while scheduling in home and mobile appointments
- Accurately documented customer feedback in a computer based system
- Identified and corrected customers issues.
Optometric Technician
Nationwide Vision Center
02.2019 - 06.2019
- Strong verbal and person communication skills responsible for greeting patients and assisting Optometrist
- Responsible for administering any tests ordered by the doctor, and responsible for educating patients on proper eye care
- Accurately entered procedure codes, diagnostic codes and patient information into billing software.
Assistant Property Manager
Invitation Home
08.2018 - 02.2019
- Introduced prospective tenants to types of units available and performed property tours
- Boosted occupancy by 70% leveraging market knowledge and successful promotional strategies
- Communicated eectively with owners, residents and on-site employees
- Responded to messages and phone calls from various tenants and used communication skills to promote quick resolutions.
Certified Pharmacy Technician
Walgreens Pharmacy
01.2016 - 08.2018
- Processed incoming prescription orders
- Prepared bills and prior authorization requests for insurance companies
- Worked alongside pharmacists to provide excellent service within high retail volume
- Swiftly and correctly calculate dosages, dispense medication, prepare prescription labels, and fill prescriptions.
Cashier- Team Lead
Walmart
01.2011 - 01.2013
- Responsible for Primary roles including scanning coupons, applying for discounts, and ringing up sales
- Solved billing problems and assisted costumes with purchases
- Operated a checkout lane and associated retail equipment such as cash register, belt and scanner
- Processed debit card, cash, credit card and gift card transactions.
Education
Certified Dental Assistant -
Fortis College
Mobile, AL05.2016
High School Diploma -
Davidson High School
Mobile, AL05.2011
Skills
- 10 Years in Customer Service
- 35wpm Typing Speed
- Time Management
- MS Office, Word and Excel
- Expert with Google Sheets, Drive and Excel
Certification
- Insurance Adjuster License Various States
- National Pharmacy Technician Certification December 2017
- Dental Assistant Certificate May 2015
- Customer Service Award X7 throughout my career
References
- Tamia Barnes, Supervisor, tamiabarnes9233@gmail.com
- Tiffany Sullivan, CoWorker, tianychanesalon@gmail.com
- Carmen Starks, Friend, carmen@starkscandleco.com
Timeline
Chat Representative - Team Lead
Grainger
10.2021 - Current
Customer Service Representative
Go Daddy
12.2019 - 10.2021
Customer Support Associate
Matrix Medical Network
06.2019 - 12.2019
Optometric Technician
Nationwide Vision Center
02.2019 - 06.2019
Assistant Property Manager
Invitation Home
08.2018 - 02.2019
Certified Pharmacy Technician
Walgreens Pharmacy
01.2016 - 08.2018
Cashier- Team Lead
Walmart
01.2011 - 01.2013
Certified Dental Assistant -
Fortis College
High School Diploma -
Davidson High School
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